IT Service Desk Analyst

Location: Crewe – CW1 6BD (15-minute walk from Crewe Train Station)

Working Hours: Rota basis between the hours of 07:30 and 18:00 (37.5 hours per week Monday-Friday)

Radius Payment Solutions is a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide. We are a successful, fast-growing global company with offices across five continents.

We are currently looking to recruit an IT Service Desk Analyst to our Service Desk team. This position will be a front-line role, dealing directly with internal customers from across the group who have IT issues and requests and will be located at the group’s Head Office in Crewe, Cheshire, UK.

What will you be doing as IT Service Desk Analyst?

• Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
• Prioritising support calls and allocating them to the relevant technical support team/s.
• Diagnosing and resolving hardware and software faults.
• Management and ownership of requests and faults reported to the IT Service Desk.
• Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
• Resolving 1st line support calls to agreed service levels.
• Keeping internal customers informed of any IT related issues that might impact their teams.
• Ensuring accurate and timely feedback on submitted support requests.

What experience / skills are we looking for?

• Eager to learn and passionate about IT support with the desire to succeed in a rapidly changing environment.
• Experience working on an IT Service Desk that recognises and adopts ITIL best practice.
• Experience in customer service and/or administrative excellence in an IT or business environment.
• Excellent written and verbal communication skills.
• Familiarity with Service Desk ticketing systems such as Jira.
• Proven experience of the following technologies:
  • Windows 10
  • Microsoft Office
  • Office 365
  • Active Directory

Why choose Radius?

• 24th in the Sunday Times HSBC Top Track 100 list of Britain’s largest privately owned companies
• Rapidly expanding global company with an entrepreneurial mindset
• Internal talent development programme
• Secondment opportunities to work in our overseas offices
• Innovative, technology driven culture.

What benefits do we offer?

• 
  Newly built Global Headquarters with onsite gym, break out rooms and canteen. Other facilities include PlayStation 4, table tennis and pool table;
• Excellent training and coaching;
• Friendly & supportive team working environment that encourages opportunities for self-development;
• Fantastic opportunities for ongoing development and progression;
• Life assurance and pension;
• Local and online discounts including discounted restaurants, travel, entertainment tickets with BenefitHub;
• Employee Fuel Card (after one year);
• Employee Assistance Programme;
• Cycle to work scheme;
• Service Awards;

If you would like any further information about this role, please contact Melanie Bose on +441270 507376

Radius Payment Solutions has an in-house recruitment team who are dedicated to sourcing candidates directly and as such we do not accept speculative CV’s from agencies.

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