IT Service Desk Analyst

About the role

This role provides specialist technical support to staff and students of the University as part of the IT Service Desk team. The University’s endpoint environment comprises approximately 50% Apple and 50% PC platforms. You will also be required to carry out first line support of a variety of University applications and systems in an enterprise environment, with an emphasis on delivering an exceptional customer experience.

About you (requirements)

You will have excellent, facilitative customer-facing skills with the ability to communicate effectively and pass on information to a wide range of specialists and non-specialists. You will provide support to students and staff over the phone, remotely and in-person. You will have strong problem solving skills and a keen interest in technology. You will be a good team player, have an extremely flexible approach to work and be able to use your own initiative where needed. To carry out this role, you will need to be located onsite at our Newton Park campus, with occasional travel to other campuses nearby.

About us

Bath Spa University is focused on creative enterprise and guided by our four values of respect, inclusivity, collaboration and sustainability. We teach around 8,000 students on a set of campuses around Bath, with most being located at Newton Park, including a listed Georgian house and grounds, or Locksbrook Road, our new city-centre art and design campus. Our research centres focus on creative industries and humanities.

Our purpose is to challenge our students and staff to realise their talent and thrive, for their own benefit and for the wider good. By doing this we will think and make the world better.

For an informal discussion regarding this post, please contact Mark Warburton on 01225 875734 or m.warburton2@bathspa.ac.uk

Interview Dates: 13th and 14th June 2023

How to apply

Please note that CVs will not be considered and those included with application forms will be removed. Any queries regarding the application process or our website should be emailed to hrcontact@bathspa.ac.uk.

Please note that we use anonymous shortlisting therefore request that you do not include any personal details or reference to protected characteristics (such as gender, age or race) when completing your supporting statement.

We offer excellent facilities and benefits to our staff. These include a pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies.

Please use the link below to see our full facilities and benefits package:

https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/

We offer excellent facilities and benefits to our staff:

• 37 hour week
• 41 days leave (consisting of 30 days annual leave, 8 bank holidays and 3 christmas closure days)
• Valuable Pension scheme (LGPS/TPS)

• Electric Car Charging Bays
• Cycle to work scheme
• Season ticket loans
• Flexible working practices
• Family-friendly policies

• Entitlement to sign up to NUS discount card
• Student rates on First Bus passes
• Linked in online learning courses
• Library lending access to staff
• On site cafe’s ands food outlets
• Discounted on site massage sessions
• Free eye tests and flu vaccinations
• Lakeside walks in beautiful grounds
• Employee assistance programmme & access to high street discounts
• Beautiful and Inspiring campus locations
  

  We value a diverse workforce and welcome applications from all sections of the community