IT Service Desk Analyst (Entry Level)

☞ Hays

View: 102

Update day: 01-06-2024

Location: Milton Keynes South East

Category: IT - Software

Industry: Aviation & Aerospace

Position: Entry level

Job type: Full-time

Loading ...

Job content

Your new role

Hays is Proud to represent the world’s largest aerospace company and leading manufacturer of commercial airplanes and Defence, space, and security systems. They are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join them, and you can build something better for yourself, for the customers and for the world. We are looking to hire a talented Customer Service specialist to join out IT Service Desk Team which provides first line IT Support to end users across the business Previous IT experience is NOT essential, as full training will be provided We are more interested in candidates with a genuine passion for providing outstanding customer service The position is in Bristol or Milton Keynes, UK and will be expected to work across a 7x24x365 day shift pattern. (The role is to cover 5 days per week and will involve some weekend working on a Rota basis.)

Key responsibilities include
  • Work with the user over the telephone, direct PC to PC connection or via email to resolve problems with IT service issues
  • Ensure that requests for assistance are responded to in a timely manner according to agreed SLA’s
  • Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
  • Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams
  • Ensure full adherence to escalation procedures in Incident, Problem & Change Management.
  • Take ownership of escalations when asked, deliver solutions
  • Seek to improve process & procedures
Required
  • Customer Service experience (IT Service Desk training will be provided)
  • A willingness to work a day shift pattern, some weekend working on a Rota.
Important information regarding this requisition: This requisition is for a locally hired position in the UK.

CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. THE COMPANY WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE

What You’ll Get In Return

Flexible working options available.

What You Need To Do Now

If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4261239
Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...