IT Service Desk Agent

☞ Lookers

View: 104

Update day: 07-05-2024

Location: Altrincham North West

Category: Information Technology

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IT Service Desk Agent, Lookers plc

IT Service Delivery, Manchester

Ref:req9611

Market leading employee benefits

We are currently recruiting for a 1st line IT Service Desk agent to join our team in our Head office in Manchester. The successful candidate will be passionate about delivering seamless customer service and consistently exceeding expectations. They will demonstrate previous experience working in a busy environment and delivering against key performance indicators/targets as well as possessing a keen interest in IT and problem solving.

This is a fantastic opportunity for a candidate looking for their first role within IT and/or an experienced 1st line agent looking for a new challenge.

The successful candidate will have/be;
  • Excellent Customer Service Skills and a proven record in exceeding customer expectations
  • Strong communication skills with the ability to break down technical language/solutions in a way which customers understand
  • Manage, meet and maintain service levels and ensure all incidents are dealt with in accordance with the SLA and KPIs
  • Strong interest in IT and problem solving

Desirable skills;
  • Experience of Active Directory
  • Experience with Windows 7 and Windows 10
  • Experience of Outlook, various Internet browsers and Microsoft applications
  • Experience of working with a Service Management toolset and/or data capture
  • Understanding of ITIL processes
  • Understanding of audit and compliance processes

Hours of work: 37.5 hours per week Monday - Friday, shifts between 7.30am – 6.00pm and Saturday – Sunday, shifts between 8.00am – 5.00pm on a rota basis

In return for your hard work, we provide the opportunity of a long-term career path working alongside and part of a driven and dedicated team. On offer are exceptional opportunities for development, ongoing investment in training and a market leading salary package.

Why us...?

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, enhanced paid maternity leave for women and for some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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Deadline: 21-06-2024

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