IT Service Delivery Manager

Job description

IT Service Delivery Manager

Surface Transforms are experts in the development and production of carbon-ceramic materials and the UK’s only manufacturer of carbon-ceramic brakes for automotive use. Surface Transforms’ unique patented Carbon-Ceramic technology provides the ultimate braking performance for road and track.

Here at Surface Transforms passion is at the heart our brand. As a team we refuse to accept the impossible. We know that impossible only means that we haven’t found the solution yet and we can make the impossible, possible.

We believe in continuous improvement; we strive for achievement and we know that our continual growth and progress leads to our success.

Working within the Operations team, the IT Service Delivery Manager you will be responsible for leading the relationship between IT, the business and 3rd party suppliers

You should be self-motivated, innovative and demonstrate a strong tenacity with a result orientated approach towards achieving company objectives. The ability to learn new skills/processes quickly is a key attribute.

What you will be doing

• Own, build and enhance the IT service relationship with the business
• Manage 3rd party IT suppliers ensuring existing and new SLA’s are met and exceeded for IT network and infrastructure, IT applications for our manufacturing systems
• Deliver an IT strategy that will enable the business to exceed growth targets
• Ensure correct change management processes are followed for any new IT service introductions, knowledge of ITIL would be useful
• Managing IT Help Desk requirements and the IT support team
• Maintain network infrastructure, switches, physical servers, virtual machines (Hyper-V) and backup systems
• Identify, implement and review necessary IT security measures and policies
• Maintenance of VOIP phones systems
• Ensure the department efficiently manages maintenance of all company IT assets
• Prepare accurate monthly reports for line management

The Skills, Knowledge and Experience you will need to bring

You should be self-motivated, innovative and demonstrate a strong tenacity with a result orientated approach towards achieving company objectives. The ability to learn new skills/processes quickly is a key attribute.

Need to have:

• Minimum 3 years working experience within a manufacturing, pharmaceutical or FMCG environment
• Experience managing and delivering an IT system to manage manufacturing and production environment
• Previous experience in an IT service management role which included managing 3rd party suppliers
• Demonstrable experience of delivering IT change and transformation
• Managing 3rd party software providers
• Creating and managing accurate budgets for the IT delivery within the business
• Ability to work under pressure

What you will get

Enhanced Pension Scheme

25 Days Annual Leave + Bank holidays

Extra day Annual Leave for your birthday

Access to Employee Assistance programme

Eligible for the company share option scheme