IT Manager / IT Operations Manager

Job description

IT Manager / IT Operations Manager required for my client based near Goole for a permanent role, salary £45K + £8K Car Allowance + Benefits.

My client are seeking an IT Manager / IT Operations Manager to lead the day to day function of an IT team at a new site in Goole.

You will manage a team of 6 Engineers (Service Desk and Infrastructure), delegating work and helping to lead complex projects.

The primary function of the role is to lead the day-to-day operations of the Service Desk & Infrastructure, supporting the wider business, ensuring that service performance always meets targets. This will be achieved by managing, developing, inspiring, and motivating the service desk & infrastructure teams to provide exceptional support services and a great customer service.
Your knowledge & experience of support/infrastructure will be used to support the business on a daily basis around projects & day to day escalations, working with the senior leadership teams at site on infrastructure projects & upgrading existing systems. The role will manage a team of hands-on engineers that implement IT infrastructure across the business & a service desk team
The individual will report to the head of IT operations & projects. The individual must be able to drive forward & deliver progress across the service desk & infrastructure.

Main Duties:
" Responsible for the service desk team who provide 2nd and 3rd line technical support to a diverse internal customer base across a wide range service including desktop support, hardware maintenance and repair, mobile device management, telephony, Office 365, Windows Server, hyper V, SQL, networking, firewalls & internal business applications
" Responsible for technical advice/support on infrastructure projects
" Responsible for ensuring that the infrastructure systems across the business at all sites are properly implemented, configured & maintained
" Managing tickets based on urgency and technical availability
" Review tickets based on age, SLA & priority. Working with all members of the wider team to ensure tickets are actioned accordingly
" Be the point of escalation for the service desk & infrastructure teams on technical issues
" Provide effective leadership and management for the teams
" Identify knowledge gaps and training needs in line with changing technical solutions
" Review analysis information on incidents, requests, problems whilst identifying recurring issues
" Major Incident management including all customer communication, activities, and escalations
" Be accountable for the quality of service and performance, ensuring future demand from growth is understood
" Assist with the creation of support documentation for our internal knowledge base
" Ensure effective communication on escalation
" Monitoring of service desk & infrastructure to ensure completion of tickets/tasks

Requirements:
" Lead the service desk & Infrastructure teams from the front, engaging and working with a variety of customers, internal team and suppliers to deliver excellent service
" Overall knowledge of Windows OS, Hyper V, Azure, networks & WI-FI
" Be passionate about delivering an efficient Infrastructure and customer focused service desk
" Have an eye for delivering efficiency and improvements
" Have strong technical and business knowledge
" Hands-on approach
" Natural aptitude for troubleshooting & problem solving
" Have solid experience in a helpdesk or technical support environment
" Highly organised and able to work on own initiative to complete the range of tasks required

Please apply ASAP for more information.