IT Junior Technical Support Consultant

Turner & Townsend is a global consultancy, applying technical excellence in their work across the real estate, infrastructure and natural resources sectors.

We have grown to become a world-leading professional services company. With 110 offices in 45 countries, we draw on extensive global and industry experience to manage risk while maximising value and performance during the construction and operation of our clients’ assets.

We are looking to recruit a Junior Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from our London office to all our users across our global business.

Essential Skills:

Good interpersonal skills, with a basic knowledge of, or experience in, technical laptop support would be an advantage, as would holding a keen interest to learn.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Principal Duties, Responsibilities & Accountabilities:

These will include:

• Assisting the wider IT team with tickets received, including call logging
• Assisting with general IT admin tasks such as new user setup, and PC builds
• Handling incoming deliveries and providing information to the Procurement team
• Assisting with various projects and upgrades to meet Turner & Townsend’s IT security measures
• Conducting daily checks of the London office equipment to ensure issues are identified in a timely manner
• Building positive working relationships within the business
• Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list)

Core Behavioural Skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language
• Team-player
• Analytically minded, able to break down and understand information
• Must be comfortable with working in a fast-moving, dynamic environment
• Strongly customer-focused, used to providing support to demanding users
• Good organisational skills, used to managing and prioritising own workload
• Ability to report on progress, timescales, outstanding and completed activities

Company Values Statement:

We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:

• Professional
• Quality Driven
• Goal Orientated
• Customer Focused
• Continuously Improving
• Flexible
• Open & Integrated

Technical Experience:

• Basic understanding of er administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
• Basic understanding of managing hardware and software assets
• Usage of Office 365 products (MS Teams, One Drive, SharePoint etc.)
• Experience of ITIL based call management system, e.g., FreshService would be an advantage but not essential

The benefits we offer include:

• competitive salary
• structured learning and development sessions throughout your programme
• support to become professionally qualified
• access to a range of online learning tools
• corporate gym membership
• pension
• employee assistance programme
• season ticket loan
• ability to buy or sell annual leave days
• company social events
• sports team membership
• mentoring
• cycle to work scheme.

Please be aware that we recruit on a rolling basis so it is important to apply as early as possible.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.