IT Helpdesk Engineer
View: 102
Update day: 09-05-2024
Location: Sheffield Yorkshire and the Humber
Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software
Industry: Staffing Recruiting
Position: Entry level
Job type: Full-time
Job content
Ref: 515Role: IT Helpdesk Engineer
Salary: £25,000
Location: Sheffield
Hours: Monday-Friday
Benefits
- Onsite Parking
- Social Events
- Christmas Shutdown
- Use of company vehicle
- Regular Incentives
- Free Gym Membership
- Free Eye Test
- One Duvet Day per year4
- Snacks and fresh fruit
Duties
- Provide first class customer service to all customers.
- Log all support requests as service tickets while speaking with customers.
- Responding to IT support requests via phone or email and providing timely resolutions.
- Troubleshooting and resolving hardware and software issues for desktops, laptops, printers, and macs.
- Helping to configure and deploy hardware and software.
- Assisting with network and server maintenance tasks.
- Managing user accounts, permissions, and passwords.
- Managing software updates.
- Communicating technical information to non-technical users in a clear and concise manner.
- Maintaining accurate documentation of support tickets, resolutions, and user information.
- Collaborating with other members of the IT team to improve processes and procedures.
- Basic understanding of Microsoft Office Suite, Windows, or Mac OS.
- Basic knowledge of network concepts such as TCP/IP, DNS, DHCP, etc.
- Basic experience with remote desktop support tools.
- Excellent telephone manner along with friendly customer service skills.
- Excellent problem-solving and communication skills.
- Good written and verbal communication and literacy skills.
- Ability to prioritise workload while remaining organised and on-task.
- To work independently and prioritize tasks in a fast-paced environment.
- Punctual and well presented.
- Ability to speak confidently on the telephone, diffuse stressful situations and reassure clients at all levels.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance
Deadline: 23-06-2024
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