IT Helpdesk and Support Technician
View: 101
Update day: 01-06-2024
Location: Coalville East Midlands
Category: Other
Industry:
Job type: Full-time
Salary: £20,000 - £25,000
Job content
Job Description:
Bramatt Computing are an IT Reseller based in Coalville, Leicestershire, LE67. Specialising in Product Supply, Virtualisation, Engineering Installation and Helpdesk Support Services. We are currently looking for a permanent member of staff to expand our helpdesk and engineering department.
Working in a first line helpdesk technical support role, you will join a fast growing busy IT company providing technical support services to SME’s throughout the UK. You must have excellent communication skills, the ability to work well under pressure and have the skills to identify and problem solve. A competent knowledge and understanding of IT is required, along with experience of Windows server, desktop operating systems and office applications.
In addition to supporting our Helpdesk, you would also assist in the pre-configuration of customer’s hardware prior to delivery to site. Although you will be predominantly working in-house, on occasion there may be a requirement to work on a client site. For example, this may be to assist in the rolling out of equipment as part of a solution. Should work on-site be required, this would be alongside a more senior engineer to assist. Both in-house and manufacturer training courses and accreditations will be achieved, with goals set for continual development.
Skills required and Duties/responsibilities include, but are not limited to:
Be polite and confident
Have an excellent telephone manner
Be well-organised and thorough,
Ability to work under pressure
Good first-time fix rate
Good Troubleshooting skills and diligence
Supporting customers via telephone and use of remote-control support software.
Configuration and setup of customer hardware, prior to site rollout.
Use of our In-house Helpdesk Application Software
Technologies you will require experience of at a support level.
Microsoft Windows Environment, Desktops and Servers
Microsoft Office
Office 365 administration and management
Backup Solutions
General Networking
General Desktop Applications
Deadline: 16-07-2024
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