IT Helpdesk Analyst

Job description

IT Helpdesk Analyst

Location: Tamworth - with potential to work from home 2/3 days a week

Salary: Above Market Average + Potential Overtime + Qualifications Allowance

Hours: Monday to Friday, 40 hours a week

Overview:

Working for a highly successful MS Gold Partner IT Managed Services company, the IT Helpdesk Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support.

With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below.

This is a brilliant opportunity to work for a specific IT company, rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available.

This company takes the development of their IT Service Desk Analysts so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you’ve completed them.

Responsibilities:

* Providing a first response via telephone and remote support to clients

* Managing your own call queue within specified SLAs

* Resolving technical issues for clients

* Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage

The Team:

* Working as part of a large dedicated team

* Reporting to the Head of Service Delivery through the Helpdesk Manager

Essential Experience:

* Active Directory (managing user accounts within AD)

* Group Policies (what are they, how they are enforced)

* MS Exchange (management of user accounts, ’how do I’ support advice, access requests)

* MS Office (’how do I’ support advice, basic trouble shooting)

* Terminal Server (trouble shooting connection issue)

* Experience within a technical support customer led IT helpdesk

Desirable:

* Windows Server

* Knowledge of application support

Miscellaneous:

* Monday to Friday, 40 hours a week

* 23 days annual leave rising to 27

* Qualifications allowance payable upon successful completion of funded accreditations

* Overtime allowance

***This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously.***

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region’s premier employers. To search for all of our live jobs please visit us at macildowie.com.

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