IT Help Desk Apprentice

Are you looking to begin your career in IT?

Optical express are looking for someone passionate about IT to join their growing team. This is a great opportunity to get to know the industry, get involved in exciting projects, develop skills rapidly and opens up opportunities for a successful career in this ever-changing market.

A reputable company with the chance to learn and develop in different areas of IT and potentially progress up through the ranks after successful completion of the apprenticeship.

If you think this is the role for you, apply below to express your interest

Key Responsibilities:

The role will involve working on the IT support desk and duties will include: -

• Handle and record all service requests via telephone, e-mail and web interface
• Initial assessment of service request and attempt at resolution and/or escalations to second line or third-party support, based on agreed service levels
• Monitor and escalate, as required, all service requests according to agreed service levels
• Keep users informed on the status of service requests, retaining ownership of the requests until they are closed

Full training in all areas will be provided.

Required Skills:

• A passion for IT
• Good working knowledge of Microsoft PC operating system.
• Highly organised and able to prioritise tasks to meet deadlines
• Ability to multitask and use initiative to problem solve
• Excellent communications skills
• A willingness to learn / collaborate with team members

Additional Information:

• Salary - £13,416 per annum
• Salary to be reviewed upon successful completion of the apprenticeship
• Monday – Friday 9am to 5pm

Future Career Progression:

• Should you perform well you will have the opportunity to move into a permanent position as an IT Technician

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.