IT Desktop Support

Job content

At 360insights, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Awarded “Best Workplace in Canada” by the Great Place to Work® Institute, and rocking a Net Promoter Score of 88%, 360insights is redefining the client experience, and having a ton of fun in the process! We’re looking for a IT Desktop Support to join our Technology Team and help us take things to the next level.

Responsibilities

• Triage and resolve helpdesk tickets using JIRA
• Train user base on corporate applications
• Day to day system administration functions, including system provisioning, maintenance and decommissioning desktops and laptops
• Provides Tier 1 Technical Support to internal employees and troubleshoots technical issues related to common infrastructure and network, within SLA response time
• Improvement of all service deliveries that capitalize on efficiencies including installation standards and configurations.
• Follow onboarding process for new hires and terminations
• Standardize on hardware and software across departments
• Provide technical support services for all departments
• Research and implement new corporate applications, solutions and hardware upgrades
• Maintain integrity and security of Active Directory and all user access privileges as directed by HR
• Create FAQ documentation for commonly asked questions
• Maintain physical security ensuring employee safety
• Supporting and assisting all remote employees

Skills & Qualifications

• Computer science qualification or related experience
• Exceptional customer service and relationship building skills
• Proven excellent communication skills – written and verbal
• A customer first mentality and deep understanding of customer service
• Proven ability to work as an effective member of a team
• Proven organizational and follow-up skills (including prioritization)
• Strong active listening skills
• Ability to work independently, with minimal supervision
• Demonstrated ability to provide valuable feedback and solution options based on that feedback

Company Overview

360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit www.360insights.com