IT Assistant

Benefits: Pension, 26 days Holiday pro rata, Healthcare Cash Plan, Personal Accident Scheme.

The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing
• 10% discount on Tesco Café
• 10% Booker discount
• 25% discount at Burger King, Pizza Express, ASK, Zizzi and Coco Di Mama
• 25% discount at Pizza Hut after 3pm
• 15% discount at TGI Fridays Monday to Thursday

The IT department are responsible for the provision of all IT services including support, projects and on-going strategy, ensuring that Best Food Logistics has adequate Disaster Recovery provision to suit the demands of the operation. Working with the business, IT must maintain the provision of robust infrastructure and through engagement with internal and external third parties ensure application and operational issues are resolved.

The main purpose of this role is to provide administrative support to the IT function to assist in maintaining excellent service levels to internal and external customers.

You will be responsible for providing administrative support to the IT team, ensuring business facing forms are reviewed and updated accordingly. You will coordinate new user setup including Asset and License Management, assisting with the management of the weekly Change Board (CAB) and the procurement of IT equipment, ensuring accurate invoicing against kit received. You will check and analyse informational audit reports, ensure IT policies are reviewed regularly and update as required, maintain the project summary sheet including project set up within an internal project management tool. You will also be responsible for the coordination of minor infrastructure or office changes and the maintenance of the IT knowledge database and general IT documentation.

In addition you will be required to attend meetings as required from time to time, either onsite or at an alternative location.

We are looking for someone with experience of using Microsoft Office applications who has outstanding organisational skills, attention to detail, accuracy and excellent problem solving and analytical skills. You need to be self-motivated with the ability to manage your own workload and a good team player and be flexible to meet the needs of the department. Strong verbal and written communication skills and the ability to foster and maintain good working relationships with key third party vendors and internal contacts are critical and the ability to be able to work under pressure and demonstrate excellent customer service.

If you have experience of working within a fast paced, highly demanding IT department and are passionate and enthusiastic about providing the best service, then this may be the role for you.