Position: Mid-Senior level

Job type: Full-time

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Job content

Job descriptionOur client is looking for a candidate to join their client delivery team. They are looking for someone with strong analytical skills, great attention to detail and a ’can do’ attitude.The core of this role is to drive their productivity and client delivery, while providing resilience and flexibility (through multi-skilling).The Job holder will be required to:* Communicate quickly, regularly, and clearly with clients in a professional manner, on the telephone and via email.* Manage the relationship with the client throughout the business cycle.* Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.* Liaise with other members of the company to resolve any client queries quickly and efficiently.* Aspire to be a super user of the main systems and processes used by the team.* Support with training other team members to enhance their performance and productivity.* Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.* Contribute to efficiency and business improvement projects when required.* Support with queries and escalations from across the business, where these cannot be dealt with within the client ’Cell’ in which they arise.Qualifications or Required Experience:* Fluent in 2 European languages (either Italian, German or Dutch) including English* Experience of the energy industry desirable. Broad experience of the energy industry, including data, metering, and invoices, which will enable them to quickly master all operational processes.* Evidence of I.T. skills. Competent in Excel (intermediate to advanced level) and competent in Microsoft Word and Outlook. Experience of inputting data and using databases on a day-to-day basis is essential.* Strong analytical skills are required to absorb complex information,* Good administration skills and attention to detail. This role requires the ability to manage a large volume of information, paying close attention to detail; spotting errors to ensure the client continues to receive an excellent level of service.* Organisation skills. You must show the willingness to learn to adopt to complex client demands, liaise with suppliers, and adhere to internal quality standards often to tight deadlines.Braundton Consulting is a recruitment agency recruiting on behalf of a client.
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Deadline: 21-06-2024

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