Insurance Claims Handler

☞ Acorn Recruitment Limited

View: 101

Update day: 07-05-2024

Location: Caldicot Wales

Category: Civil / Construction Finance / Bank / Stock Insurance

Industry:

Job type: Permanent

Salary: Up to £22,500 a year

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Job content

Acorn is delighted to present this opportunity working with a leading South-Wales-based construction business.

Due to continued growth in the marketplace, the insurance division of our client, based in Caldicot, are recruiting for Insurance Claims Handlers. You will be part of a team managing the claims journey on construction repair claims liaising with customers, clients and suppliers.

As a Claims Handler you will be expected to:

  • Effectively manage all elements of an insurance claim ensuring timely progression
  • Field incoming and make outbound calls to progress claim status
  • Create and update records of claims progress and milestones on dedicated Claims Management Systems, including conversation notes and electronic files
  • Manage suppliers to facilitate claim progression
  • Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements
  • Update policyholders both verbally and in writing of the status of key claim milestones
  • Update as required insurer clients either verbally or in writing
  • Perform various back office administration tasks as required

Core skills and experience:

  • Customer service experience in either a phone based environment or face to face
  • Strong organisational skills and attention to detail
  • Strong understanding of Microsoft Office, specifically Excel

Desirable skills & experience:

  • Experience in the home claims insurance market or financial sector
  • Experience in producing and reporting on internal team performance (MI)
  • Experience in complaint management and resolution in an FCA regulated industry

Contract: full-time, permanent
Salary: £22,500 per annum
Hours: Monday-Friday 8:30am-4:30pm

For more information on this job role, please get in touch with Joseph Nicholson at Acorn Recruitment.

Acorn Recruitment acts as an employment agency for permanent recruitment.
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Deadline: 21-06-2024

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