Inside Sales & Technical Support Representative

Job content

The Inside Sales and Technical Support Representative is responsible for supporting all sales activities within an assigned region. This position facilitates overall regional growth through the coordination of activities with sales personnel, including; price management support, lead pre-qualification, quote follow-up, backlog reviews, customer relations initiatives, participation in business reviews, & ownership, and any other task directly related to supporting the field sales team and ensuring a high level of customer satisfaction.

General Responsibilities

• Responsible for selling the company’s products, services and/or solutions
• Informs customers of company promotions and upgrades
• Qualifies leads, identifies decision makers, determines customer needs
• Recommends the most suitable products/services
• Identifies features and benefits, overcomes customer objections, and closes sales
• May respond to inquiries and resolve problems
  

Experience / Qualifications

• A university degree and 0-2 years of experience (i.e. Bachelors degree)
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
• Experience of working within IoT environment, preferably in a manufacturing setting
• EMEA foreign language German is required
• Responsible for managing commercial customer inquiries (Request for Proposal, Request for Quotation) and offer preparation within defined levels and in a timely manner
• Follow-up the transformation of inquiries (New and Existing Business Opportunities/NBOs) into customer orders, monitor sales and provide commercial support
• Provide full-scale commercial support to assigned accounts
• Assist other members of the Sales team (Area/Regional Sales Managers) in account management and NBO management
• As part of the commercial team, work to optimize the Business Units’ revenue and margins in the respective region by growing the existing and seeking opportunities for new business
• Qualify and manage/distribute leads generated through any of the main channels – Web, Tradeshows, Marketing and other
• Reporting on new and existing business using the company’s CRM, ERP and BI systems
• Monitor and communicate market trends and benchmark them with the active customer demand trends
• Qualify and manage/distribute leads generated through any of the main channels – Web, Tradeshows, Marketing and other
• Build solid relationship with current and prospective customers by providing top-quality customer support
• Assist in problem solving whenever necessary and help in after-sales order management and delivery coordination
• Address and coordinate internally technical customer inquiries.
• Fulfil other ad-hoc or case-specific tasks as per the direct manager’s request and guidance
• Ensure accurate, timely and quality execution of the daily work following the defined procedures
• Ensure any sensitive company information is kept strictly private Does not misuse Sensata’s company name and trust
• Prepare, enter, verify, acknowledge, document, log, coordinate, modify and/ or expedite customer orders or associated documents.
• Will have to screen, analyse and route customer service requests. Ensure request are responded to in a timely manner
• Maintain accurate and complete documentation of customer communications and actions taken
• As necessary, leverage field resources or distribution partners to manage sales transactions
• Organize customers meeting and /or visits to reinforce the relationship.
  

Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
• As OneSensata , we are working together to make things work together
  

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.