Infrastructure Specialist - End User Devices & Cloud Technology

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As one of the world’s largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions – we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.As one of the world’s largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions – we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.National Technology is an internal service team at RSM UK whose purpose is to deliver and manage the technology solutions to support the firm’s ambitious growth plans as well as day-to-day operations. RSM recognises the strategic importance of IT and Digital to the future of the business and is investing in IT and digital skills and solutions to better serve the needs of our clients and people.This role is within the Infrastructure Team who are responsible for managing the firm’s networks, data centres, IT security, end-user technologies and their deployment. It is our job to make sure everything runs smoothly. We are a team made up of talented and passionate individuals who work together in an Agile environment to deliver solutions to constantly changing business needs.Working as part of the infrastructure team you will be responsible for supporting and enhancing our national IT infrastructure as well as project work, you will be primarily focused on shaping the direction of the Modern Workplace for RSM through technologies in Microsoft 365 and Azure.Your role will not be limited to Modern Workplace, but this will be your primary responsibility. You should be competent in IT infrastructure generally and will be expected to undertake project work and support in other areas as business needs dictate.We are looking for someone who is keen and enthusiastic and who wants to develop their career in the M365 product stack.Responsibilities

• Maintain and enhance current Microsoft 365 technologies.
• Keeping up to date with emerging features and products within an M365 E5 subscription.
• Configuring Azure SSO/App integrations.
• Microsoft Endpoint Manager/Intune administration.
• Liaise with infrastructure suppliers to coordinate new implementations and maintenance of existing infrastructure.
• Aid with the governance and security within M365.
• Proactive monitoring and performance improvement of current infrastructure.
• Provide 3rd line support to the National IT Helpdesk and regional IT Practitioners.
• Creation and maintenance of systems documentation.
• Assist in the creation of new IT policies.
• Take a role and provide support in designated infrastructure projects.

Minimum Qualifications

• Working knowledge of maintaining Microsoft 365 Technologies in a hybrid configuration.
• Experience in Microsoft Endpoint Manager, Azure Active Directory, Productivity and Collaboration Tools (Teams, Power Platform and emerging technologies).
• Working knowledge of general IT infrastructure
• Vendor and third-party collaboration.
• Experience working in an ITIL aligned environment, with ISO 27001.mum Qualifications

Diversity and Inclusion at RSMAt RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client’s needs. Diverse teams bring a broader range of ideas and insights to work. That’s why we’re working together to ensure our firm’s principles and processes support a firm culture that embraces difference and strengthens inclusion.At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.