Information Technology Support Technician

☞ Woodstock Trading Co

View: 108

Update day: 11-05-2024

Location: Hereford West Midlands

Category: IT - Software

Industry: Furniture Home Furnishings Manufacturing

Job type: Full-time

Salary: £30,000 - £35,000

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Job content

About us:

Woodstock Trading Co is the home of Calypso Bathroom Furniture and Veldeau Bathrooms. Based in Rotherwas, Hereford, we employ over 100 people across a modern purpose built Warehouse and newly refurbished offices.

With over 20 years of experience in designing and supplying beautiful bathroom furniture, Woodstock remains a family-owned company and remains fully committed to providing an unparalleled customer experience in both service and products. Our ethos means we offer quality, friendliness, professionalism, company spirit and care in every facet of the business.

Due to our continued growth and expansion plans, we are looking for an experienced and dynamic IT Support Technician, who is highly motivated with a can-do attitude. We are at a real exciting stage of our growth, which has opened up an opportunity for someone that is looking for the next step in their career.

So what will you do?

You will support all areas of the businesses IT systems, ensuring day to day operations are running smoothly. You will be the 1st and 2nd line support for all tickets coming into the IT helpdesk, escalating issues to internal subject matter experts or third-party support if required.

In addition, you will:

  • Fully support the IT Manager in all aspects of delivering IT services.
  • Monitor the IT helpdesk, prioritising and responding to tickets.
  • Install and configure computer systems and peripherals.
  • Administer the Virtual Server environment.
  • Monitor the Backup Solution.
  • Support a suite of Meraki firewalls and switches.
  • Administer our Microsoft 365 environment.
  • Support the cloud-based telephony solution.
  • Manage business mobile phones and handheld devices.
  • Maintain the IT asset register.
  • Carry out and assist on IT related projects.

Apply if you:

  • Have experience in a similar IT Support role.
  • Are highly organised and proactive individual with excellent attention to detail.
  • Are a motivated, enthusiastic and approachable person with a positive attitude.
  • Have Good written and verbal skills.
  • Possess experience of Microsoft 365 - this would be advantageous.
  • Have good knowledge of Windows Server, Active Directory, networking principles, backup systems and remote access services.
  • Having experience of ERP systems and databases would be beneficial but not essential.
  • Are generally awesome!

The benefits:

  • Private Medical Insurance
  • Life Assurance
  • YuLife Employee Assistance Programme
  • Free lunches and snacks, every day
  • Employee discounts on our products
  • Free on-site parking
  • Christmas shut down, every year
  • 23 day days rising to 25 days plus bank holidays
  • Your birthday off
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Deadline: 25-06-2024

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