Information Technology Support Analyst

☞ Xpertise Recruitment

View: 101

Update day: 08-05-2024

Location: Cannock West Midlands

Category: IT - Software

Industry: Staffing Recruiting

Position: Associate

Job type: Full-time

Salary: £26,000 - £26,000

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Job content

IT Support Analyst - Cannock – Up to £26k

IT Support | Office 365 | Active Directory | Exchange | Networks

Salary:Up to£26,000

Location: Cannock

Are you an IT Support professional, looking for a new challenge in your career? Do you have demonstrable experience of working with Office 365 and Active Directory? Have you previously delivered in person and telephone support? Interested in working for an innovative and award-winning company who support the development of your career? If so, I have a fantastic opportunity for you!

I’m looking to speak with individuals who are comfortable delivering 1st line support and deliver excellent levels of customer service. You will have a solid understanding of networking principles such as LAN/WAN, DHCP and DNS. You must be highly organised with an ability to prioritise your workload to make sure that the support desk runs efficiently.

Key Responsibilities

  • Investigate hardware and application incidents and apply fixes or workarounds
  • Work with internal and external stakeholders to support project initiatives
  • Escalate any incidents where required and follow them through to resolution
  • Continually contribute to the company knowledge base with written material
  • Work within the support team on a shift-based rota to provide 24 x 5.5 coverage, also participating in out of hours support
  • Ensure all software and hardware devices are kept up to date

The Ideal Candidate

  • Able to effectively communicate with Senior Management, customers and suppliers
  • Fantastic attention to detail, with a proactive approach to see things through to conclusion
  • Strong problem solving skills
  • Capable of working on multiple projects at any one time
  • Desire to continually develop their own skill set
  • Excellent troubleshooting skills with an ability to find the root cause across a variety of technology

Desired experience with:

  • Active Directory
  • Office 365
  • Exchange
  • Networking principles – LAN/WAN, DHCP and DNS
  • Windows Server
  • GDPR and best practices

If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.

Xpertise are acting as an employment agency and business

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Deadline: 22-06-2024

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