Inbound Sales Advisor

Job content

We have a fantastic opportunity as an Inbound Executive in their growing team. If you have the drive and ambition to succeed, are prepared to work hard, have a great personality and attitude then full training will be given.

The company is one of the UK’s fastest-growing environmental businesses, helping businesses reduce their carbon impact with their range of recycling, waste management, and circular economy services.

Founded in 2004, the company now works with over 30,000 businesses, are multiple winners of the London Stock Exchange’s “Companies to Inspire Britain” and is in the process of becoming a recognised bCORP.

Job Purpose: To assist the company in acquiring new customers utilising warm inbound leads via the phone, website and email. To ensure monetary and new customer targets are met on an individual and team basis.

Key Accountabilities

Respond to inbound phone and web queries from potential customers. Generate business leads and follow up on sales opportunities using Salesforce. Build relationships with potential customers, with a view to upselling recycling services in addition to general waste.

Work towards individual and team targets. Structure working hours in order to hit a set of agreed weekly and annual targets and maintain input activity to achieve key performance indicators (KPIs). Handle objections and carry out negotiations with potential customers as necessary.

Duties And Responsibilities

Inbound customer enquiry management

Receive all inbound customer prospect inquiries and make outbound calls to pre-qualified prospects to identify initial business opportunities Establish customer needs and up-sell recycling products accordingly in order to increase current recycling rates Arrange meetings with potential customers where appropriate, representing the business, carry out product demonstrations and presentations Follow up swiftly on sales enquiries and sending out information Work closely with Lead Generation teams to develop new business and Customer Success to transfer closed sales Excel at qualifying each opportunity properly to ensure the right level of follow through and commitment Prepare price comparison sales quotes and proposals.

Target and team success

Working to weekly and annual KPIs, sales and sign up targets Negotiate costs and terms by phone, email, and in person Support with training for new starters and help team members develop their skills

Key Skills Required:

Behavioural Attributes

Possess a persistent nature Demonstrable resilience Self-starter and goal oriented High energy, friendly with a positive attitude Advanced communication skills; Tailors the tone, message and approach to engage the audience Responds positively to problems and uses them as an opportunity to do things differently or better Is driven and enthusiastic, which encourages commitment from others

General Skills

Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint) Able to work in an entrepreneurial environment Proven ability to juggle multiple pieces of valuable information at once Flexible and able to revise the plan when needed Excellent client service skills. Excellent persuasive writing skills

Knowledge & Technical Skills

Proven ability to analyse issues or set‐backs without bias Experience with Salesforce or another CRM Software preferred A proven track record of strong client relationships. Ability to work independently Demonstrated ability to meet and/or exceed determined sales and activity quotas

They offer a range of benefits to their employees and will encourage you to follow your passions as well as the opportunity to learn and try new things within a structured framework designed to help you excel. On top of all this, they’ve added some extras which include:

Enhanced parental scheme Employee recognition at their monthly town hall event 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service. A £60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself, or to pay for a flight it is totally up to you! Lots of drinks, food, socials

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: FM02