Implementation Project Manager

Job content

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

• By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
• By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
• By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location:For this role, we are open to remote work and can hire anywhere in the United Kingdom.

About The Opportunity

The Implementation Project Manager is responsible for the management of complex, multi-dimensional customer specific engagements to implement Ceridian HCM solutions. Leveraging Ceridian’s implementation methodology the Project Manager drives the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction. The Project Manager manages multiple concurrent projects and/or complex projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Project Manager may also deliver Organizational Readiness consulting in support of Ceridian’s Organizational Readiness toolkit.

What you’ll get to do

Manage a Project Portfolio

• Manage multiple, concurrent projects and/or manage complex, multi-dimensional projects ensuring quality, on-time and on-budget implementations
• Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
• Utilize a mix of global resources within a matrix environment to ensure maximum productivity
• Utilize Ceridian’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
• Set and manage customer expectations in regard to: project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
• Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
• Effectively transition customers to Support
• Participate in and/or lead project health checks and post go-live analysis on completed projects with PMO
  
  

Ensure High Customer Satisfaction and Referencability

• Adhere to and promote highest quality standards in project delivery and contribute to PMO
• Motivate team to document solutions and leverage and contribute to a solutions repository
• Assist customer in driving the UAT process
  
  

Focus on Continuing Education

• Contribute to enhancement of Ceridian implementation methodology and PMO; provide feedback on tools and templates; lead best practice and methodology improvement initiatives
• Participate in Continuing Education sessions
• Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
• Mentor consultants and project managers on best practice consulting re: facilitating workshops, soliciting and documenting requirements
  
  

Provide Sales Support

• Prepare Change Requests as required to capture change in scope and/or timeline
  
  

What’s In It For You

• Encouragement to be the best version of yourself at and away from work:
• YOUnity diversity and inclusion programs
• Amazing time away from work programs
• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events
  
  

Skills And Experience We Value

• Bachelor’s degree or equivalent experience
• PMI/PMP certification preferred
• 5 - 7 years of experience project managing complex, multi-phase human capital management application implementations
• Significant experience developing and managing multi-workstream project schedules, preferably using Microsoft Project and Microsoft Visio
• Solid experience in business process mapping
• Experience in change management an asset
  
  

Technical Skills Requirements

• Proficiency in Microsoft Office products and mastery of Microsoft Project and Visio
• Experience managing software implementations in a SaaS / Cloud computing environment preferred
• Understanding of relational databases and SQL and asset
• Experience managing the implementation of one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday, Ceridian HCM (preferred)
• Knowledge of common human capital management (HCM) business practices
• Understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
• Deep understanding of common software implementation methodologies and how to leverage aspects of different methodologies to enhance the Ceridian methodology
  
  

Functional Skills Requirements

• Excellent customer relationship and business acumen
• Ability to manage multiple projects & customers at the same time and manage competing priorities and/or ability to manage complex multi-dimensional projects with competing priorities
• Excellent organization, communication and collaboration skills
• Ability to drive results through a multi-disciplinary team with matrixed reporting relationships
• Ability to lead and facilitate customer and internal workshops and sessions
• Acts as role model for Consulting@Ceridian guidelines
  
  

Working Environment & Physical Demands

• Ability and willingness to travel to customer sites as needed
  
  

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.

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