Implementation Controller

Job content

We’re one of the UK’s biggest retailers, a multi-brand multi-channel operation, that needs transformative tech to underpin everything we do. And in this area of our business, we’re focused on doing exactly that – enhancing the speed, flexibility and efficiency of our applications by providing best-in-class platforms and tools that colleagues and customers alike love to use.

We’re bold in our thinking and we’re given the space to try new things, creating amazing solutions that enable the business to move faster and better and that enrich the working days of hundreds of thousands of our colleagues. We use cutting-edge tech to allow the build of applications to happen at pace and enable colleagues to be fully productive and collaborative anywhere they need to work, keeping every colleague and customer connected to our technology in a way that works for them.

The big question: why on earth should a Tech professional like you work for a 150-year-old retail chain? Because we’re on a journey. Changing the way we operate. Learning to think nimble. Giving our teams the time and freedom they need to push boundaries. To create amazing systems and technologies. To give our colleagues and our customers even more incredible experiences.

There are thousands of experts to talk to and learn from. We’ve got data from billions of transactions for our teams to play with. Things get built here. They get made here. They hit customers and colleagues quickly. Welcome to the home of Sainsburys Tech.

As an Implementation controller, you will be managing the overall end-to-end delivery of the TECH element of both Sainsburys & Argos new stores and major project/programme role outs. Supporting our end users in making the lives of our colleagues and customers easier every day.

More About The Role

• Manage all store and project related works as allocated by the Service and Delivery Manager to enable the delivery of an improved colleague and customer service offer on time and to agreed quality and budget
• Work with key stakeholders and third party suppliers to ensure that any enhancement activities impacting the store infrastructure are managed to minimise disruption to store operations in agreement with the PM
• Liaise with key 3rd party stakeholders to request appropriate engineering resource to each store to ensure all activities are delivered on time and to agreed quality and cost
• Raise requests for third party suppliers as required for each store activity and programme to agreed timescales and budget
• Act as a central point of contact for all related activities, recording issues in an accurate and timely manner via appropriate documentation, providing support and advising on resolutions through consultation with relevant teams as required
• Regularly assess risks and issues, providing updates and support, implementing resolution, or mitigating actions, escalating where necessary to minimise factors that could delay the store launch or programme delivery
• Focus on populating and maintaining all team records and process documentation along with trackers and central libraries
• Contribute to PIR’s and ensure any learnings are incorporated into future activities
• Provide out of Hours on call support on a rotational basis to cover 365 days per year
• Attend site meetings as advised by your line manager at various locations around the UK so frequent travel will/may be required
  

More About You

• Able to showcase vast experience gained by managing multiple, concurrent activities/projects is essential, preferably gained within a fast-paced multi-channel store or retail environment
• Experience of operating successfully within a team environment with third parties and achievements core goals is essential
• Complete all technical activities as required to support the D&T element of store opening.
• Comfortable interacting with all levels of key stakeholders in an articulate manner up to director level
• Able to evidence excellent analytical and problem-solving abilities
• Demonstrable self-drive and self-discipline in all areas
• Strong knowledge of all MS Office applications (particularly Excel)
• Previous experience of working in a retail environment is desirable
• Recognises the importance of the customer through gaining feedback and using it as a basis for decision making. Shares key findings with colleagues and great stories of exceptional customer service
• Takes responsibility, owns the issue and resolves it through identifying and working with the relevant individuals on own merit
• Able to manage stakeholders with updates including resolution activities before being asked for them
• Excellent technical ability and understanding of store infrastructure and set up along with store systems
• Excellent communication and organisational skills
• Ability to make informed decisions and take full responsibility for the decisions made when sometimes that might not be the favoured decision by all
  

As well as lots of on-the-job training and endless opportunities, you’ll get:

Colleague discount across our multi-brands – Sainsbury’s, Argos and Habitat

Holiday allowance

Bonus scheme

Pension plan

Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

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