Hybrid Quality Contact Executive - Diageo

☞ CPM International Contact Centre

View: 104

Update day: 07-05-2024

Location: Thame South East

Category: Consulting / Customer Service

Industry: Outsourcing Offshoring Food & Beverages

Position: Entry level

Job type: Full-time

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Job content

Job Purpose

To provide an exceptional customer experience for all Diageo customers and stakeholders by becoming a ‘product and technical expert’. To be primarily responsible for making outbound sales/marketing calls to customers to promote Diageo products & services in the on-trade market and record the information gained in the call.

You will also provide tactical support across all elements of the Diageo Quality Contact centre. This will include the primary role of outbound sales/marketing calls, along with ad-hoc support for the Inbound Guinness quality calls and Administrative support as needed. You will be required to learn, understand, and competently handle all campaign contact types on a day to day basis as directed by the Team Manager to ensure that all key client SLA’s/ KPI’s are met.

Key Responsibilities

  • To have a comprehensive understanding of the client activity & all product information.
  • To be able to handle all contacts to a high standard including inbound/outbound customer calls and emails as well as client stakeholder communications.
  • Accountable for supporting Diageo’s field sales teams through completion of outbound activities. These can vary from basic validation calls, promotional drives to detailed product sales calls.
  • Providing support to outlets in regions not covered by Diageo sales teams, through ordering POS and registering users on Diageo’s online platform MyDiageo.
  • Administrative support with new installations, asset validations, certifications etc. as required.
  • Establish close working relationships with the Diageo field-based Quality Engineer team

Knowledge and Experience

  • Educated to GCSE/O’Level standard including Maths and English
  • Confident telephone manner, including good communication and listening skills
  • Computer literate
  • Accurate in data capturing
  • Exceptional grammar and letter writing skills with high attention to detail

Other Information

  • Working Days - Monday – Friday & Rotational Saturdays, Sundays & BH’s (with a lieu day given for working weekends or BH’s)
  • Working Hours - 7.5-hour shift to be worked between 8am & 6pm (Monday to Friday) - Rota’d, Saturdays - 9am - 5pm & Sundays - 9am - 3pm
  • Salary: £19,000 (rising to £19,500 following successful Guinness accreditation)
  • Start Date – 2nd of August
  • Location: Thame, UK

About Us:

CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.

CPM International is an equal opportunities employer and does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, or marital status.

We are looking forward to your application!

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Deadline: 21-06-2024

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