Hub Office Manager

Job content

We have an exciting opportunity for a Hub Office Manager to join us at our Rugby Hub. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

Why Join our Performance Improvement Team?

Driven by our four values of; Do the right thing, Dare to be different, Strive for more and Be customer obsessed, our vision is to be the carrier of choice for every consumer in the UK. Hermes work with over 80% of the UK’s leading high street retailers including ASOS, Boohoo, John Lewis, MissGuided and Next.

At Hermes, we lead the way in delivery. We’re market leaders and we invest to keep on growing. Our 6000+ employees, 33,000+ couriers, 5000+ ParcelShops and 500 lockers handled over 630 million+ parcels in 2020 alone.

We deliver greatness together. We work together to keep hitting deadlines and breaking records across our 30+ strong network of depots and hubs. You’ll join a great team at a great time for our business.

What You’ll Do:
As the Hub Office Manager you will report to the Hub General Manager, with a dotted line to the HR Business Partner, this role will be fully accountable for the Hub administration, reporting and analysis, and to be the front-line ambassador for all administrative financial enquiries.

You will proactively seek ways to support the Hub GM and the Hub Senior Management Team with identifying cost opportunities including labour costs, both PAYE and agency spend, be accountable for the Hub Facilities Budget and costs, and ensuring all reporting and business administration governance is complete in a timely and thorough manner.

Day to day you’ll be accountable for:
The management, guidance, direction and output of the Admin Supervisor and Administrators including carrying out regular individual 121’s, performance reviews and team meetings with your team.

Ensuring all Administrative and Financial tasks are completed for the Hub in line with company practices and guidelines.

Supporting the sites Hub GM’s with diary management and ensuring that the relevant information is prepared and available for all meetings and forums.

The management of daily, weekly and periodical analysis for the Hub GM and Assistant Hub GM as well as the reporting of all costs within the Hub ensuring any associated trends, risks and poor practices are highlighted and potential solutions offered.

Working with the Regional GM and Hub GMs’ to manage the Hub budget and where possible achieve financial savings by anticipating requirements, submitting appropriate financial information, scheduling expenditures, monitoring costs and analysing variances.

Working with the Regional GM and Hub GMs’ to manage and control the payroll budget including developing and delivering reports from KPI data and providing value adding solutions where required.

The efficient use and operation of the time and attendance system, Kronos in the Hubs you support.

Ensuring all customers, visitors, stakeholders and Hermes colleagues receive efficient, professional, friendly and informative support at the Gatehouse, in the Yard and Hub, and on the telephone.

Supporting managing the Agencies on behalf of the Operations Team including the preparation of accurate labour supply forecasts and the use of only good quality candidates.

Overseeing the hygiene and cleanliness of public areas, offices and meeting rooms to ensure they are at the expected standards and liaising with Facilities when these are not met.

Ensuring the H&S and Quality audits are completed including risk assessments and safe systems of work in the Hub as well as maintaining a database of same.

Promoting and driving consistency in administrative tasks to ensure the delivery of excellent Hub standards.

Lead by example in creating a high-performance people orientated culture within the Hub that thinks inside the box.

Essential Skills & Experience Required:
Ideally a Business Management Qualification

Good Maths and English skills written and verbal

PC Literate

Full current driving licence

Knowledge and experience of managing a team in a fast-paced operational environment

Proven ability to build business knowledge and translate into working practices and procedures

Must be able to work on own initiative in a pressurised environment

What We Can Offer You:
We can offer you a competitive salary, bonus, 26 days annual leave plus bank holidays, 3% contribution into your pension, life assurance and income protection. On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we’ve got you covered.

This role offers fantastic opportunities for you to climb the career ladder into Senior managerial roles within both the function and wider business. At Hermes, we don’t just accept difference — we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer.

Apply Today!

If you are ready to develop your career in an empowering, growing yet supportive business then why not join us? Clicking apply is the first step to joining Hermes, where people deliver!