HR Direct Admin Assistant

☞ NHS Blood and Transplant

View: 103

Update day: 11-06-2024

Location: Filton South West

Category: Human Resources

Industry: Hospitals Health Care

Position: Entry level

Job type: Full-time

Salary: £21,730 - £23,177

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Job SummaryThe HR Direct service provides a first point of contact for all queries on HR, health and safety, organisational development, recruitment and pay.You will undertake an extensive induction and training programme and receive ongoing development to support you in your role and achieving your career ambitions.This role provides an excellent level of experience of the different elements of Workforce and pay issues; providing you with a breadth of understanding of health and safety, training and development, recruitment and pay elements at the outset of your career. The role is a great opportunity for anyone with a customer service or administrative background who wants to start a career in a HR/People role.This role is based at our Blood Centre in Filton, Bristol. This is a purpose built, state-of-the art building which is the largest blood manufacturing centre in the world.Main duties of the jobYou will work as part of a team of assistants and advisors to provide administration support to the Human Resources (HR) Direct Service, ensuring a first class customer experience at all times. Your responsibilities will include:-
  • Providing administration support to the HR Direct Service ensuring a first-class customer experience at all times, including ensuring all records are up to date and accurate, receiving and making telephone calls, maintaining manual and electronic filing systems
  • Acting as first point of contact, using our query management system to log all queries received via all channels (e.g. telephone, email, face-to-face and self service)
  • Signposting colleagues and managers on Workforce related queries to the appropriate tools and resources, in line with our policies and procedures
  • Handling queries in a timely manner. Dealing with standard/scripted queries, and knowing when and where to escalate to the appropriate contact across the People Directorate, and other stakeholders including Pay Support, external pension provider, HMRC, etc.
About YouExperience and Knowledge
  • Experience of working in a busy office environment, handling conflicting deadlines and priorities
  • Experience in a customer service or an administrative role. Including maintaining and updating records electronically and managing incoming mail, emails and self-service channels
  • Good working knowledge of Microsoft Office packages (Outlook, Teams, Word, and PowerPoint), or equivalent Systems and the use of the internet
  • Excellent working knowledge of Microsoft Excel in order to create, maintain and develop accurate record keeping
Qualifications And Training
  • NVQ Level 3 in Customer Service or Administration/Business or equivalent OR equivalent relevant experience to this level
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.About UsAt NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.Three small words, one big difference - Caring, Expert and Quality.Together we’ll save and improve more lives than everThis vacancy will close at 23:59 on 10th May 2025 with Interview dates to be confirmed.For informal enquiries please contact – Catherine Villa, HR Direct Team Leader using email Catherine.Villa@nhsbt.nhs.uk
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Deadline: 26-07-2024

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