Housing Officer

Housing Officer, Look Ahead Care Support and Housing, Kensington & Chelsea

Looking for a new role where you can make a difference every day?We’re looking for a kind, compassionate and resilient Housing Officer to join our Heaney Hub Service in Kensington & Chelsea

£25,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, staff discounts, healthcare and career progression.

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

The Housing Officer will be the main point of contact for the Heaney Hub cluster of properties (Heaney Lodge, 100 & 132 Lancaster Road, 49 & 57 Cambridge Gardens) his will include all building, facilities and maintenance related issues. The Housing Management Officer will be required to monitor the maintenance function and facilities across the sites and raise any contractor performance issues to the head office based Landlord and Property Team.

Job Overview

The Housing Officer will represent Look Ahead with the day-to-day communications with Royal Borough of Kensington & Chelsea with the housing management of the properties in the borough. The HMO will be responsible for all building, facilities and maintenance-related issues, and working with Royal Borough of Kensington & Chelsea to ensure a seamless transition for their homeless persons’ nominations into the properties. The Housing Officer will work with Royal Borough of Kensington & Chelsea to minimise void turnover periods following a customer moving into the properties. The Housing Officer will seek to minimise customers’ rent and service charge arrears and will also assist the customers to maximise their welfare benefits where they are eligible. The Housing Management Officer will be able to identify additional support needs that may become evident once the resident has moved in before referring or sign posting them the Heaney Hub support staff or other appropriate service.

Leadership and performance management skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs, you will not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2021. We welcome applications from people of all backgrounds.