Hotel Receptionist

Job content

We are currently looking to recruit an extremely reliable individual into our front office team at a Nottingham city centre hotel.

The position of hotel Receptionist requires the individual to work on a shift basis, 40 hours per week. The rate of pay will be £10.00 per hour.

Examples of shift hours:

Early Shift: 07:00 - 15:00.

Mid Shift: 12:00 - 20:00 ( or any 8 hours that fall between a early and late shift )

Late Shift: 15:00 - 23:00.

On these shifts you may find yourself working alone for part of them or work fully with another colleague for all of the shift.

The individual will be given full training but previous experience is desirable.

This position does require the individually to be full flexible and be able to work most if not all weekends. As a hotel we never close and are open 365 days a year. Therefore working Bank Holidays will be extremely likely including days such as Christmas day and New Years day.

The individual must be/have:

• Extremely reliable
• Well presented at all times
• Articulate
• Have huge amounts of common sense
• Computer and administration skills
• Pride themselves in their work
• Passion for hospitality and customer services
• Great communication skills
• Ability to work under pressure

The individual must already be residing in the UK.

The individual must be extremely reliable and trustworthy with a hunger for delivering excellent customer service.

Most importantly the individual needs to be completely flexible and be able to work any day of the week and any shift due to the needs of the hotel.

Responsibilities include ( the below list is not exhaustive ):

- Checking guests into the hotel.

- Checking guests out of the hotel.

- Taking payments.

- Following company procedures.

- Taking reservation inquiries.

- Responding to emails.

- Answering telephone calls.

- Dealing with customer complaints.

- Handling minor maintenance issues.

- Serving on the bar ( assisting the F&B team if required )

- Problem solving.

- Delivering first class customer service.

Due to the nature of the role and the hours of work required we are looking for a very confident individual who prides themselves on having fantastic common sense and is not afraid of solving problems.

To apply for this position please send your CV along with a covering letter explaining why you believe you are suitable for this position. Applications without a CV and covering letter will not be considered.

An immediate start is available.

Job Types: Full-time, Permanent

Salary: £10.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hotel Reception: 1 year (preferred)
• Opera (Hotel PMS): 1 year (preferred)

Language:

• Fluent English (required)

Shift availability:

• Day shift (required)
• Night shift (required)

Work Location: One location

Reference ID: MNCCREC2023