Helpdesk Team Leader

☞ EQUANS

View: 104

Update day: 09-05-2024

Location: Bellshill Scotland

Category: IT - Software

Industry: Environmental Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Equans is looking for a Helpdesk Team Leader to join our team in Bellshill, ML4 3NJ on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of up to £30,900 and benefits package.

Please note the BSC cover a 24/7 365 operation and the shift pattern for this role will be:

Monday – Friday, between the hours of 9am – 10pm (37.5 hours) with a remote on-call element.

What will you deliver?
  • Coordinate the day-to-day tasks of the Business Support Centre Helpdesk, ensuring compliance with contractual KPI targets and SLAs.
  • Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience.
  • Day to day supervision of the Business Support Helpdesks Coordinators, including but not limited to conduct, performance, time keeping, attendance and capability.
  • First point of escalation for issues raised by BSC Helpdesk Co-ordinators.
  • Produce and analyse daily/weekly reports to improve and maximise teams’ performance.
  • Drive up customer perception and satisfaction.
  • Identify and deliver training as required.
  • Assist BSC Manager with management and production of staff rota ensuring coverage for holiday, sick absence etc.
  • Support with mobilisations and training and induction of new starters.

What can we offer you?
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Life Cover equivalent to 1 times annual salary
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?
  • Previous experience in a Helpdesk environment (preferably FM).
  • Previous experience as a team leader preferable.
  • Commercially astute, used to a contract operating environment with SLAs and KPIs.
  • Can demonstrate good leadership skills or potential with excellent communications and organisational abilities.
  • Excellent communicator and able to influence effectively at all levels.
  • Knowledge of computer application programs including Maximo/CAFM systems

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

(Code: CUSENG)

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
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Deadline: 23-06-2024

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