Helpdesk Administrator

☞ Netbox Recruitment

View: 102

Update day: 11-06-2024

Location: Rochester South East

Category: IT - Software

Industry: Construction Marketing Advertising Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

Helpdesk Administrator

Rochester

£18,000 - £19,000 pa

Monday - Friday, 8am-5pm & 9am-6pm rota

Joining a busy helpdesk department, this role as Helpdesk Administrator includes talking to clients and allocating engineers and subcontractors for emergency repairs on commercial properties

The role of Helpdesk Administrator includes:-

  • Taking details of emergency repairs, either via phone or email
  • Updating the inhouse systems with information
  • Working with subcontractors of specialist trades to arrange attendance
  • Keeping clients and engineers updated with progress
  • Closing jobs once complete, to ensure invoices can be issued
To be considered for the role of Helpdesk Administrator, candidates should have:-

  • Previous experience in a busy, fast-paced, reactive department
  • Experience of talking to clients, and taking relevant information to achieve a solution
  • Strong customer service and administration skills, as well as the ability to organise and prioritise
This role also has a requirement to provide out of hours cover once per month, which is paid as extra
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Deadline: 26-07-2024

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