Head Waiter

☞ Relais & Châteaux

View: 106

Update day: 07-05-2024

Location: Ripon Yorkshire and the Humber

Category: Executive management Production / Operation

Industry: Food & Beverages Retail Hospitality

Position: Associate

Job type: Full-time

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Job content

Company: Relais & Châteaux jobs Grantley Hall
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Magical | Respectful | Innovative | Passionate | Consistent

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Job Description

Head Waiter - Fletcher’s & Norton at Grantley Hall

We are currently looking for a Head Waiter to join our Fletchers Restaurant & Norton Terrace at Grantley Hall. As a Head Waiter you will be responsible for coordinating, planning, and participating in all restaurant activities to ensure a highly efficient and professional service delivery to our guest standards.

Background of a high volume, luxury restaurant and bar experience.

Key Responsibilities
  • Working alongside the Restaurant Manager and Assistant Manager to run the shifts.
  • Meeting and greeting customers, organising table reservations.
  • To deal responsibly with payment transactions and maintain strict control of the bills.
  • To lead, manage and inspire junior staff to deliver outstanding customer service.
  • To work closely with the Management team and take their guidance to achieve high quality service standards as described in our Service Operating Procedures.
  • Ensure each customer receives impeccable service.
  • To take the take ownership of your section.
  • Taking customers food orders.
  • Delegating tasks and checking their execution.
  • Supervise the set up and breakdown of the restaurant.
  • Undertake monthly stock takes and overseeing and ordering of stock.
  • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.
Key Skills, Qualities & Experience
  • Team player.
  • Previous experience in a fine dining restaurant.
  • Be passionate about delivering the highest levels of service to our guest in an engaging way.
  • Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues.
  • Good written and oral communication skills.
  • Enthusiastic, quick thinking and welcoming personality.
  • Good business awareness for achieving successful performance.
  • Have an eye for sales and help develop the business.
  • A Great knowledge of food and wine.
  • The ability to mentor and supervises a junior staff.
  • Outstanding personal presentation and grooming.
  • Excellent attention to detail in all aspects of the role.
  • PC Literate, understanding of Microsoft outlook, Excel and Word.
Profile description Head Waiter - Fletcher’s & Norton at Grantley Hall

We are currently looking for a Head Waiter to join our Fletchers Restaurant & Norton Terrace at Grantley Hall. As a Head Waiter you will be responsible for coordinating, planning, and participating in all restaurant activities to ensure a highly efficient and professional service delivery to our guest standards.

Background of a high volume, luxury restaurant and bar experience.
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Deadline: 21-06-2024

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