Head of Visitor Experience & Security

Job content

Department: Visitor Experience
Location: London Wall and Docklands
Role type: Fixed Term Contract
Level of security check required: Basic Disclosure
Closing date: 27 February 2022
Interviews: 14 March 2022
Salary: £55,000-£60,000 per annum plus benefits

As Head of Visitor Experience and Security (VE) you will lead the VE and in-house Security teams across our museum sites at London Wall and Docklands, ensuring our visitors enjoy our leading standards of welcome, engagement and safety during their time with us.

You will manage a Visitor Experience Manager for each site who in turn have their own Assistant Visitor Experience Managers and Host teams. You will also oversee the Call Centre operation and manage a Security Manager for each site, who manage our in-house Security Supervisors and outsourced Security contract Security Officers.

You will work closely with Facilities, Curatorial, Learning, Communications and Programmes in managing all of our front of house areas. You will be closely involved in the museum’s exhibition programme, helping to deliver the exhibition experience and ensuring that visitors’ feedback is assessed and acted upon.

We are looking for someone with solid experience of the sector, excellent people management and motivational skills and the ability to manage significant budgets. You will have the skills to negotiate with and influence your senior colleagues around the museum, and will be able to ensure that the Visitor Experience team has a strong voice within the management team. You will also have good project management skills, able to respond to the challenges of a fast-changing commercial environment with well-delivered and cost-effective solutions.

For more information about this role, please see the Job Description. To know more about what it’s like to work in the Museum of London and to get some top tips on how to make the best of your application visit: https://www.museumoflondon.org.uk/about-us/jobs

If you would like to apply for this role, please click ‘apply’ where you will be directed to our online recruitment system. Applications are by application form. The closing date for applications is Sunday 27 February 2022. Successful candidates will be invited to an interview on Monday 14 or Tuesday 15 March 2022.

The Museum of London is committed to equal opportunities and diversity. We particularly welcome applications from disabled, Black, Asian and ethnically diverse candidates, who are currently under-represented in our organisation.