Head of Hotel Operations

Head of Hotel Operations

Alton Towers Resort, Farley Ln; Alton
Stoke-on-Trent, STAFFORDSHIRE, ST10 4DB
United Kingdom

We’re on the lookout for a Head of Hotel Operations... Someone who can be a part of providing unforgettable guest experiences by leading the hotel guest operations team covering food & beverage, front office, housekeeping, waterpark & Spa In our 5 hotels.

That’s one heck of a challenge in terms of skill set, and you have to be pretty adventurous to take on this role.

What you’ll be responsible for...

• Ensuring operational service and presentation excellence in Reception, Food & Beverage, Housekeeping, Guest Services, the Waterpark and spa through first class planning and procedures.
• In partnership with the Hotel Operations Director and Heads of Department, ensure that the processes for capturing and responding to guest feedback are managed appropriately.
• Management of the senior rota and senior cover activities with on duty and on call support shifts.
• Taking responsibility for the health and safety function within the Hotel from leading the Safety, Health & Environmental plan, ensuring correct practices are in place to auditing, reviewing and recording of processes and promoting best practice throughout the Hotel.
• Demonstrating creative flair whilst protecting company policies and procedures
• Responsibility for managing negotiations with contractors, suppliers and partners.

What we’re looking for...

• A driven, enthusiastic operator & proven strategic leader.
• You’ll have the hotel operations know how to really drive the hotel to deliver success.
• You will understand Merlin and our future growth and expansion plans for accommodation and ideally you’ll want to grow within Merlin to further your career.

This role is full time, permanent, averaging 40 hours per week and will include weekends, evenings and bank holidays. Flexibility is required to meet the needs of the operation.

What you’ll get...

Alongside a competitive annual salary and 33 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, private health insurance, Merlin Magic pass, Employee Assistance Programme, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!

The Perks of the job

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.