Head of Customer Data Science

HEAD OF CUSTOMER DATA SCIENCE

£100,000 - £120,000

LONDON - HYBRID

A market leading ecommerce with millions of customers is looking for a Head of Customer Data Science to play a leading role in delivering the strategic goal of deliveering exceptional customer experience across all domains. This is a fantastic opportunity for a solutions focused individual with a strategic midset to lead a successful data science team.

THE COMPANY

This company is a rapidly expanding start-up that is looking for a strong Data Scientist to work on their AI platform and help their clients become more efficient and strategic with their pre-existing data.

THE ROLE

As a Data Scientist, you will:

• Strategic planning to harness data, technology and marketing channels to their full potential.
• Identification of new personalisation opportunities in addition to improving existing initiatives.
• Create and implement test and learn strategy.
• Ownership of key projects from inception to delivery ensuring business goals are met
• Managing the delivery of machine learning projects end-to-end: identifying business opportunities, managing the build and deployment, helping embed solutions into operational processes.
• Building relationships with stakeholders across our business (Marketing, Product, Commercial and Tech) to ensure we are using data science to drive our decisioning.
• Clear and effective communications with stakeholders including creating engaging presentations, running workshops, and explaining technical concepts to a non-technical audience.
• Develop a deep understanding of a customer lifetime value and work with key stakeholders to optimise this metric
• Building your knowledge and learning new skills by attending workshops, seminars and conferences or self-learning materials.
• Work closely with other data teams to share knowledge, evaluate opportunities and pro-actively recommend improvements in data, systems, experimentation and propositions.
• Inspire and manage employee performance, engagement and development in line with objectives and MoneySuperMarket Group values.

YOUR SKILLS & EXPERIENCE

• Familiarity with agile development methodologies
• Experience of delivering commercial outcomes from the application of productionised predictive modelling and advanced analytics
• Experience reviewing the appropriate application of machine learning and statistical techniques with proper usage and evaluation
• Excellent quantitative skills and an ability to inspire confidence in data-driven decision making
• Excellent communication, stakeholder management and negotiation skills with experience working across multiple teams within an organisation
• Experience working with and knowledge of modern data architectures, infrastructure, and tools.
• Good working knowledge of statistical techniques.
• Strong data visualisation skills
• Desire to understand, in detail, the customer experience of using Moneysupermarket Group services.

Desirable:

• Experience developing on Google Cloud Platform.
• Experience of using data to personalise customer experience.
• Familiarity with Google Analytics.
• Direct experience with development (e.g., SQL, Python, Tableau etc.) in a management and analytical capacity.

SALARY AND BENEFITS

The salary range for this role is £100,000 to £120,000 with other substantial benefits.