Head of Communications

Department for Levelling Up, Housing and...

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Update day: 12-05-2024

Location: London

Category: Marketing / PR

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Job content

Details

Reference number

344025

Salary

£51,934 - £57,091
The salary for this role is £51,934 (National) or £57,091 (London). For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. If you apply for a role that requires a transfer of location, for example if you are transferring from London to a National location, your salary will be adjusted in accordance with our policy on transfer between HQ pay ranges.
A Civil Service Pension with an average employer contribution of 27%

Job grade

Grade 7

Contract type

Permanent

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Birmingham, Darlington, London, Wolverhampton

About the job

Job summary

This is an exciting role, leading the communications for an award-winning programme and Government Major Projects Portfolio working to modernise England’s planning system. We are one of the largest digital transformation programmes across the departments, working with over 100 local authorities, 40 technology providers and multiple industry stakeholders to accelerate system change.

Our programme brings various teams together to promote a shift from the current documents-based planning system to one that is powered by data and modern user-centred products and services. This is through a range of interventions including enabling: Better access to planning data Faster and more efficient planning decisions Improved local community engagement Simpler, faster, more accessible plan making. Alongside this, we are supporting an ambitious innovation agenda to demonstrate the value of technology and digital services.

The Communications Manager role is a key member of our programme, developing and delivering a communications strategy that uses digital communications, events and other tools to raise our profile, generate partnerships and increase our impact. We are looking for someone to lead on ensuring our messaging and communications are simple, effective and consistent. The role will require you to translate complex information to drive adoption and support innovation across local government and the planning sector and is critical to the success of the programme.

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.

Job description

Important - To apply for this role, you’ll need to submit a CV and covering letter together in a single document. We cannot accept applications without both.

In this role you will:

  • Develop and execute comprehensive communication strategies for the digital program, ensuring clear and consistent brand messaging across all platforms.

  • Adapting communications strategies in response to evolving situations, demonstrating agility and resilience.

  • Manage and oversee the quality of all communication materials, including content, websites, digital campaigns and social media.

  • Partner with the digital team to create impactful multimedia content aligned with organisational goals and government policies.

  • Analyse communication metrics, measuring the effectiveness of different channels and adjusting strategies for continuous improvement.

  • Manage the program’s online presence, updating websites and social media to deliver timely and accessible information.

  • Oversee event participation, planning, and execution of the program’s presence at conferences, seminars, and industry workshops.

Person specification

Essential skills and experience:

  • Proven experience in communications, marketing, public relations, copywriting or related fields.

  • Strong Communicator: Articulate and concise communicator, engaging internal and external audiences across various channels.

  • Creative Thinking: Develops innovative communication solutions and engaging materials, leveraging trends and data. Applying creative thinking to solving problems and maintaining interest in the programme.

  • Project Management: Demonstrates effective time management and prioritisation, thriving under pressure.

  • Technology Fluency: Proficient in digital tools, website analytics, and social media monitoring platforms.

  • Adaptability: Ability to work under pressure, meet tight deadlines, and effectively manage multiple competing priorities and stakeholders.

  • Engaging Writer: Creates content that resonates with diverse audiences, adhering to brand guidelines.

  • Strategic Thinker: Develops data-driven communication plans aligned with program goals and stakeholder needs.

  • Ability to work under pressure, meet tight deadlines, and effectively manage multiple competing priorities and stakeholders.

Desirable skills and experience:

  • Experience of writing for government communications channels.

  • Experience using graphic design software, video editing and graphics editing (for example Adobe Premiere Pro and Photoshop).

  • Experience of working with multidisciplinary digital teams.

Benefits

Alongside your salary of £51,934, Department for Levelling Up, Housing and Communities contributes £14,022 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Transfers across the Civil Service on or after 4 October 2018:

Any move to DLUHC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

For further information about the benefits available to DLUHC employees, please see the attached Candidate Pack.

Things you need to know

Selection process details

We are for everyone


At DLUHC we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment and a working environment free from discrimination, harassment, bullying and victimisation.


We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role.


We are for everyone


CV and Cover Letter Declaration

We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called name blind recruitment.


Please remove references to your:

  • name/title
  • educational institutions
  • age
  • gender
  • email address
  • postal address
  • phone number
  • nationality/immigration status


You will need to merge your CV and covering letter into one document.
When submitting your application Applied will ask you to upload a CV, when doing this you should upload your merged document of your CV and covering letter.

Most of our campaigns utilise multiple assessors and so it is possible that your application would be viewed by different assessors.

At sift, through your CV and covering letter we will be assessing:

  • Technical
  • Experience

In your covering letter, please include: why you are interested in the role and how you meet the essential skills and experience required. Your covering letter should be no more than 1 page.

The interview will be of a blended nature consisting of the following success profiles elements:

  • Behaviours: communicating and influencing, working together, delivering at pace
  • Experience
  • Ability

Candidates who are shortlisted for interview may also be asked to do a presentation or additional tests. Further details will be provided following sift.

In full the campaign will test the below Success Profile Elements:

  • Technical
  • Experience
  • Behaviours: communicating and influencing, working together, delivering at pace
  • Ability

Experience questions will be based around the essential skills and criteria as listed in the job description.

Technical questions will be based around the essential skills and criteria as listed in the job description.

We do not consider direct CV applications – you must apply for this role via the application link on Civil Service Jobs:

Please note that near miss offers may be made at the lower grade to candidates who do not meet the grade criteria for this campaign.

Grade 7 salary

  • The salary for this role is £51,934 (National) or £57,091 (London).
  • For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable.

Benefits

Transfers across the Civil Service on or after 4 October 2018:

Any move to DLUHC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk.

For further information about the benefits available to DLUHC employees, please see the attached Candidate Pack.

Location

Wolverhampton

Darlington

London

Birmingham

There may be opportunities for candidates to work flexibly depending on the business needs. This will be discussed with the vacancy manager on a case-by-case basis if you are successful for the role.

  • Please note:The Darlington Economic Campus is a pioneering new cross-government hub which will bring together people across departments and public organisations to play an active role in the most important economic issues of the day. The work of the Campus will make a real difference to people both across the UK and internationally. There will be substantial career opportunities and exciting prospects - a career at the Campus means you will be working at the heart of Government, with access to the benefits and fantastic opportunities offered by the civil service. This role is based at DLUHC and we will be joined on the campus by:
  • HM Treasury
  • Department for International Trade
  • Department for Business, Energy and Industrial Strategy
  • Office for National Statistics
  • Department for Education


For further information on the DEC, please take a look at the attached DEC candidate pack.

Sift and Interview dates

Sifting is envisaged to take place the W/C 19th of March 2024 with interview dates to be confirmed. All interviews are currently being held remotely via videocall.

Reserve List

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 6 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact recruitment@levellingup.gov.uk to be removed from the reserve list.

Before starting your application it’s very important to make sure that you are eligible to apply and meet the Civil Service nationality requirements. All candidates are expected to read the information provided in the DLUHC candidate pack regarding nationality requirements and rules.

CTC (Counter-terrorism Clearance):

Important note


Successful candidates for roles based in our 2 Marsham Street building must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check – this requires you to have been resident in the UK for the past 3 years and the process can take up to 8 weeks to complete. Please refer to the DLUHC Notes on Security Clearance section of our Candidate Pack for further information on Counter Terrorism Clearance (CTC).


Candidates should also note that with effect from 1st August 2018 the department will also check all applicants who are successful at interview, against the Internal Fraud Database (IFD) held by the Cabinet Office. In accordance with the Civil Service Internal Fraud Policy, any applicant who is included on the IFD will be refused employment by DLUHC. Please see the Candidate Pack for further information on the Internal Fraud Database.

Candidate Pack Information

Please see attached Candidate pack for further information.

Internal Fraud Database

The Internal Fraud function of the Fraud, Error, Debt and Grants Function at the Cabinet Office processes details of civil servants who have been dismissed for committing internal fraud, or who would have been dismissed had they not resigned.The Cabinet Office receives the details from participating government organisations of civil servants who have been dismissed, or who would have been dismissed had they not resigned, for internal fraud. In instances such as this, civil servants are then banned for 5 years from further employment in the civil service. The Cabinet Office then processes this data and discloses a limited dataset back to DLUHC as a participating government organisations. DLUHC then carry out the pre employment checks so as to detect instances where known fraudsters are attempting to reapply for roles in the civil service. In this way, the policy is ensured and the repetition of internal fraud is prevented.

For more information please see- Internal Fraud Register


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    DDaT recruitment Team
    Email :
    DDaTrecruitment@levellingup.gov.uk

Recruitment team

    Email :
    DDaTrecruitment@levellingup.gov.uk
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Deadline: 26-06-2024

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