Head of Client Digital Products

We are a firm of exceptional advisors, working across the globe, in partnership with our customers and clients to deliver them a lifetime of value. Our customers, clients and advisors need to be supported by the very best in customer and client facing digital products.

Knight Frank is looking for an ‘Head of Client Digital Products’ who will be able to take our complex web estate, advise us on what good looks like, untie the leadership behind that vision and then manage the appropriate teams to deliver. You will need to not only unite a complex and diverse business, but you will also need to bring together people who will deliver against these strategies who are currently spread across a number of teams.

As a federated business each one of our territories and divisions will need bespoke activity delivered to help them be successful in their markets. You will need to support them achieve their ambitions, operating to a clear set of principles.

Once our web estate is operating at a sufficient level then we will look for this role to manage our wider set of customer facing digital products. You will be a highly motivated and patient individual, who understands the need to focus on quick wins initially, moving to bigger, more impactful, changes as you establish credibility in the organisation.

Responsibilities:

• Be the point person for our digital experience, engaging and managing stakeholders from across the group
• Bringing thought leadership and best in class digital experiences for our clients
• Build a deep understanding of our customers and their needs
• Understand the business goals and how our Products can develop to meet them
• Drive customer and business value, owning the digital roadmap collaborating with key stakeholders to determine priorities
• Ensuring that the internal team and external agencies are aligned
• Continuously improve the product, identifying and prioritising improvements and enhancements
• Work closely with a cross-functional engineering team, ensuring an accurate and shared understanding of requirements
• Manage the priorities and workload for the team, ensuring business goals are met
• Understanding and setting the right targets to track success of platform
• Stay on top of current and emerging technologies and market trends.
• Setting the framework and standards to capture digital user journeys that improves client experience
• Act as an interface between the product team and key stakeholders across other UK business functions, including marketing and commercial
• Use data to drive decisions and maximise value to the business
• Stay on top of current and emerging technologies and market trends

Experience required

The ideal candidate will have experience of:

• Leading digital teams within a large organisation
• Working within a matrix environment using resources from other teams including third party agencies
• Strong UX/UI experience and understating of design thinking and digital platforms and architecture
• Demonstratable experience of delivering large digital projects/ products including websites/ web apps and native applications
• Calculating and measuring the value of the product
• Identifying existing challenges and delivering targeted and strategic improvements
• Influencing senior stakeholders on approach, technology needed and proposition
• working in a partnership or federated style environment
• agile and have worked with development teams of different disciplines. You should be able to communicate effectively with both technical and non-technical teams.
• You’ll have a passion for products, all things digital

The ideal candidate will be able to demonstrate the capability to:

• Communicate effectively – both written and oral
• Manage demand and create doable resource plans and workflow – that combine internal and 3rd party resources and appropriate workflow tools
• Create top-down, innovative and market-leading operational thinking
• Prioritise and organise – managing successfully across multiple projects and parallel demands on time

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