Head of Case Management Programmes - 837

176567

£67,000 - £79,410

£67,000 - £77,290 (National) £69,680 - £79,410 + £3,150 RRA (London)

Permanent

CPS - HQ Digital, Commercial & Information Directorate (DCID)

Other

Full-time, Part-time

1

East Midlands (region), East of England (region), London (region), North East (region), North West (region), South East (region), South West (region), Wales, West Midlands (region), Yorkshire and the Humber (region)

Thank you for your interest in this exciting Head of Case Management Programmes - Digital role.

The Crown Prosecution Service (CPS) sits at the heart of the criminal justice system, working with partners to help keep the public safe. We deal with criminal cases at every level –including burglary, terrorism, domestic abuse and multi-million pound fraud cases. We also work across borders to tackle cybercrime, human trafficking and drugs smuggling, and use our powers to confiscate the proceeds of crime at home and abroad.

We are constantly adapting to the changing crime landscape and to wider issues affecting the criminal justice system and the country as a whole. So, for example, our current priorities include helping us improve how we engage with victims, witnesses and defendants, and facilitating wider international collaboration, as well as recovering from the coronavirus (COVID-19) crisis.

Over the last five years in the CPS, we’ve focused on creating resilient and secure foundations as well as leading the digital transformation of criminal justice. Our progress to a wholly digital organisation has been recognised internally and externally, and we’re proud to be the most digitally advanced prosecution service in the world.

The Head of Case Management Programmes will be central to the CPS Case Management Systems Programmes of transformational change, continuous improvements and 2025 strategic aspirations, ensuring that the CPS continues to be supported by high-quality digital, data and technology expertise.

As we look to 2025, we’re also focusing on our organisational digital capability in a broader sense. This will span all five aims within our CPS 2025 Strategy, boldly embracing innovation and new ways of working. The world is changing at a fast pace and so is the CPS.

For further information on how to apply, please see the Candidate Pack at the bottom of this page.

Please note excess fares will not apply.

The primary aim of the role is to lead the Crown Prosecution Service’s (CPS) Case Management Programmes and critical programmes of transformational change, as well as a portfolio of continuous improvements. They will also work alongside digital and operational colleagues to ensure the wider ecosystem of digital tools are leveraged to support the CPS case management objectives, most notably in the innovation space, and alongside the Head of Future Casework Tools who oversees this wider portfolio.

The main responsibilities of the post are to:

• Lead the relationship with the external supplier to ensure business change is managed well, of high quality, to budget and on time, holding them to account and having the ability to make effective decisions.

• Provide hands-on technical leadership for the design, development of Case Management Systems, ensuring that design and development is fit for purpose for CPS user needs.

• Develop a deep understanding of the department’s user needs and ensure that new technology is built to support them, using the opportunity to improve CPS user and stakeholder experience/s.

• Act as the technical design authority lead for CPS, identifying technical dependencies and mitigating risks between projects, systems and business units.

• Lead the strategic relationship, working with a wide variety of Criminal Justice partners to identify opportunities for collaborative delivery and work towards the future operating and service model/s.

• Lead on digital aspects of multimedia evidence, working with CJS partners throughout the lifecycle of associated programmes and projects to establish success criteria to ensure effective delivery and continued management.

• Embed and drive areas of work covering but not limited to end state operating models, data and security, Management Information, transition, non-functional requirements, system decommissioning, innovation and Multi-media.

Responsibilities

• Embedding a clear technology vision and roadmap for the CPS to evolve and transform its existing Case Management System, ensuring strategic fit and technical alignment

• A key part of the role will be the ability to understand and resolve technical disputes across varying levels of complexity and risk, and the skills to be able to set the strategic direction and work across boundaries to deliver CPS priorities.

• Lead on strategic relationship management with a range of stakeholders, primarily HMCTS, and the Police to ensure CPS and wider Criminal Justice System strategies and priorities are successfully delivered.

• Provide assurance to the Deputy Director of Digital Change and the Senior Leadership Team on the delivery readiness of programmes, highlighting progress, blockers and opportunities.They will then plan for and deliver both the removal of any blockers, and also put in place plans and processes to take advantage of the opportunities.

• Draft high-quality briefings to senior management to surface technical issues and decisions around direction, design and delivery, as well as combining communication skills and technical expertise in a way that quickly develops trust and credibility across CPS and with external stakeholders.

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Seeing the Big Picture
• Working Together
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

Employee Wellbeing Support, such as Mental Health First Aiders & Allies, Free Health Checks, Workplace Wellness Courses, and Healthcare access.

• Volunteering Leave
• Cycle2Work scheme, Bike, Parking and Season Ticket Loans
• Access to CPS Reward Schemes
• Flexible Working and a family friendly approach to work
• Childcare vouchers outside and in addition to Government Tax Free Childcare Scheme
• 25 days annual leave, plus bank holidays and 1 privilege day
• Civil Service Pension

Working for the Crown Prosecution Service you will also gain access to a range of learning and development activities, including through Civil Service Learning and an individual learning account in addition to any central and local development opportunities and requirements.

This is a full-time post. However, requests for flexible, part-time working and job share will be considered, considering at all times the operational needs of the Department.

Candidates who are recommended by the selection panel but not appointed to the current vacancy will be placed on a waiting list for 12 months and may be offered another post, should any further vacancies for a Head of Case Management Programmes arise in Digital Commercial and Information Directorate during this period. CPS may also approach candidates on the waiting list to fill other Digital Commercial and Information Directorate roles requiring similar knowledge and experience.