Head Housekeeper

Job content

Do sparkly clean hotels excite you? Are you friendly, approachable and attentive? Can you remain calm under pressure? Confident with an exceptionally keen eye for detail? Do you have a strong team ethos? Do you possess good leadership and management skills?
If you answered Yes to all these questions, we have the perfect role for you!
Who are we?
Luxury Family Hotels have five distinctive and delightful hideaways to choose from, from a Jacobean manor house to a New Forest hunting lodge, offering family escapes in some of England’s finest locations. We are currently investing in all our hotels including refurbishments to all bedroom and public areas, ensuring our offering goes from strength to strength, as we continue to deliver outstanding service and achieve continued success.
Our team, through their vibrancy and energy are at the heart of everything we do as a business and we take great pride in investing in training and developing our employees, making it an exceptionally exciting time to join our hotel brand. We give our teams a great place to work that is fun, professional, and rewarding.

The Role

We are looking for a new Housekeeping Manager to join our friendly and dynamic crew. In this role you will lead by example, ensuring that high standards of cleanliness are maintained in all areas of the hotel within the Housekeeping responsibility, and keeping within budget guidelines. You will continually build, motivate and train your team to achieve results and constantly review operating procedures and expenditure in order to reduce cost and improve efficiency. You will ensure the appropriate staffing levels are maintained, in line with hotel occupancy and following legal obligations relating to staff and working hours.

What We Offer

Competitive salary. Life Assurance benefit Excellent Share of service charge Excellent individual and bespoke career progression within the Luxury Family group. Unique on the job training and development. Help@Hand - Our health & wellbeing service; Remote GPs, Mental health support, Physiotherapy and Medical second opinions Employee Cycle to work scheme. Generously discounted staff rates across the Luxury Family Group and selected Ralph Trustee Properties. Food & Beverage and Spa discounts Refer a friend scheme to earn £150 bonus. LFH Benefit Hub - A wide range of discounts and deals for shopping, insurance, restaurants etc. Membership of Hospitality Action, our Employee Assistance Program. Great staff meals whilst on duty. Additional paid day off, in addition to annual leave for getting involved in Community outreach and charity events. Stylish uniform

What You’ll Do

Work to improve productivity and efficiency of room cleaning Analyse guest data to plan resources and materials required to meet operational requirements Maintain strong working relationships with the General Manager, Hotel teams and suppliers to ensure clear communication and implementation of best practice Identify ways to improve Guest Satisfaction Adhere to H&S Policy, keep all work areas neat and well organised COSHH/Manual Handling Recruit, train, manage and monitor team performance daily/weekly Deliver and exceed financial targets Manage expenditure and payroll to ensure budgets are achieved Participate in training to improve skills and performance Solve routine challenges that occur on the job

What We Need

Strong operational knowledge with previous experience in a management or supervisory position in hospitality, preferably in a similar property A positive welcoming attitude, with confidence and professionalism to liaise effectively with guests. A strong leader is adaptable with good interpersonal and communication skills. Commitment and passion for delivering an exceptional level of customer service. Ability to work under pressure, with excellent attention to detail. To be able to make decisions in a fast-paced environment. A high standard of personal presentation You will be flexible and well organised; hours are an average of 40+ hours per week 5/7 days. We expect the role holder to want to work weekends and holiday periods as these are our busiest times.
If you feel you have the skills and ambition we are looking for, to join our team, then please apply with a full and up to date CV.
Please ensure you check the hotel location as some of our amazing hotels are hidden away and you will have to use your own transport to locate us!
Only candidates legally eligible to work in the UK need apply.