Guest Services Manager

☞ Ginger Hospitality

View: 104

Update day: 07-05-2024

Location: Egham South East

Category: Production / Operation Arts / Design Architecture / Interior Design Other

Industry: Restaurants Food Beverage Services Hospitality

Position: Mid-Senior level

Job type: Full-time

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Job content

VR/04151

Guest Services Manager

£27,000 Package

Egham, TW20

As a Guest Services Manager, you will have the chance to join an award-winning luxury hotel and spa located in the heart of Surrey, UK. Your role as Guest Services Manager will be integral to ensuring the highest level of guest satisfaction by overseeing the hotel’s various services and amenities, including the spa, restaurants, and accommodations. As Guest Services Manager, you will work closely with the team to create a welcoming and enjoyable environment for all guests, maintaining the hotel’s reputation for excellence in hospitality. This is an exciting opportunity to join a dynamic team as a Guest Services Manager dedicated to creating exceptional experiences for guests.

Guest Services Manager Ideal Profile:

  • Excellent standard of personal appearance
  • Friendly and confident communicator in person, on the telephone and in writing
  • Warm and friendly disposition
  • Genuine desire to serve our guests
  • Ability to coach and direct staff while on shift
  • Organized with good attention to detail
  • Operational hotel experience across a range of food and beverage as well as front-of-house departments to be considered

Guest Services Manager Responsibilities:

  • Ensure correct staffing levels are maintained in all departments to provide excellent service
  • Monitor staff presentation to ensure adherence to required standards
  • Maintain 5-star standards in all areas of the hotel and spa
  • Aid departments during peak periods
  • Welcome and acknowledge special guests and those with specific needs
  • Liaise with all departments to ensure smooth operation throughout the day/evening
  • Resolve all guest complaints and ensure their satisfaction prior to departure
  • Ensure compliance with health and safety, fire safety, and other procedures during the shift
  • Act as Host Manager during busy arrival or departure periods in the hotel reception, coordinating with the concierge and supporting reception

Benefits:

  • An additional end-of-financial-year service charge bonus
  • 4 weeks holiday increasing to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
  • Employee discounts across the hotel collection

By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

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Deadline: 21-06-2024

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