Guest Experience Manager

• Little Canada - Ryde, Isle of Wight

• Up to £38,625 per annum + excellent benefits

Do you love leading teams to deliver exceptional guest experiences?

Ready for a new adventure? Little Canada boasts beautiful grounds packed with adventurous activities, including water sports, and stunning scenery. We are searching for an incredible GUEST EXPERIENCE (OPERATIONS) MANAGER to join this fantastic activity centre.

THE ROLE

You will lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbye… leaving them counting down the days until their next visit!

This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our activities team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with the on-site People & Culture team to ensure PGL is an incredible place to work, and to visit.

You’ll be leading the Guest Experience team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities. You’ll work collaboratively with the Activities Team Leaders to ensure compliance with our standards across the centre.

You’ll also be comfortable working with data, able to analyse complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and analyse customer feedback, & implement innovations to keep PGL growing & improving for the future.

IS THIS YOU?

• A proven leader of people with superb organisational abilities and a guest-centric approach from a customer facing, residential, operations or activities-based sector

• An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams

• Enjoys problem solving and thrives when faced with a variety of challenges & deadlines

• Previous line management experience - able to coach / train / mentor teams

• Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

For a full Job Description and Personal Specification please click here

THE PACKAGE

• To attract the very best talent, we’re offering a highly competitive salary of up to £38,625 per annum

• Unrivalled training opportunities & a personal development plan to ensure your career grows with you.

• Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as discounted membership to Anytime Fitness) and 20% discount in all our on-site shops

• A generous benefits package including 25 days annual leave plus bank holidays, birthday leave, pension & death in service cover

How to apply:

To apply you will need to complete a short application form that will ask you some key questions. You will then be asked to attach a CV before submitting.

For any enquiries specific to this role please email thomas.parry@pgl.co.uk

Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community, including those with disabilities.