Graduate 1st Line Support Technician
View: 102
Update day: 13-05-2024
Location: Wellingborough East Midlands
Category: IT - Software
Industry: Hospitality
Position: Entry level
Job type: Full-time
Job content
Graduate 1st Line Support Technician
About Food Alert
Based in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies. We work with some of the UK’s most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.
We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with.
Job Description
Location
Wellingborough, Northamptonshire
Hours per week
Full time (37.5)
Reporting to
Service Lead
Key responsibilities
We are offering the successful university graduate an opportunity to join our IT Support team, as a Graduate 1st Line Support Technician. Your graduate role will help you navigate the early years of your career into IT and provide opportunities to work with some of the UK’s high-profile restaurants, hotels and pubs.
Within your first year with us, you will be working within the service support team which will support your transition to professional employment, giving you endless amounts of knowledge and also provide you with skills to communicate and perform to a high level. Thereafter, there is the potential to move into other areas of the business to expand your skillset and knowledge. We are here to mold and support you into the IT world.
Food Alert offers an excellent platform for you to gain invaluable hands-on business experience and professionally grow. You will be working within a team of IT specialists who can support, nurture, and expand your experience within the IT field.
This role is based in Wellingborough, Northamptonshire working for our Assure65 brand with a focus on our customers’ needs and data security.
Person Specification
As a graduate 1st line Support Technician, you will help to operate and maintain computer systems and networks, ensuring clients have the most effective IT experience. In addition, the successful candidate should have some experience in:
· Reporting ticket status to the team for effective resource planning
· Provide user support to ensure delivery of the SLA agreements
· To prepare training shorts and user guides
· To deliver users training to internal and external users
· To complete routine checks, for example email bounces, database checks and back up has been completed.
· Identify, record, document thoroughly and track bugs
· Perform thorough regression testing when bugs are resolved
· Liaise with internal teams (e.g. developers and product managers) to identify system requirements and document user stories
· Investigate the causes of non-conforming software and communicating to the development team
· Setting up hardware to client specification and documenting set up steps
· Documenting antivirus status of team devices, checking status via management console and enforcing system scans
· Maintaining lists of customer requirements for consideration in the ongoing development of Zoom application and attend weekly meetings to support this process
Personal Competencies
Experience
· Interest in IT/experience in IT sector
· Ability to communicate clearly and effectively at all levels
· Proven ability to work and deliver effectively within defined measures of success.
· An analytical and pragmatic problem-solving focus.
· Self-motivated and decisive, with the ability to adapt to change and competing demands.
· Knowledge in operating systems, drive configurations and SQL are desirable.
- Being able to successfully collaborate with the team to ensure successful deployment of new releases and ensure that customer requirements are met and exceeded
- Working as part of a team and independently
- Someone who can roll their sleeves up and ‘dig in’ with the rest of the team!
What do you get in return
- Lots of support / exposure / on the job training & development
- Ability to work flexibly from home / office
- 25 days holiday plus bank holidays and 3 ‘gift days’ between Christmas and New Year
- Additional holiday enhancements (e.g. a week off if you get married, time off on the birth of a grandchild etc)
- Enhanced sick pay
- Employee Assistance Programme including face to face counselling sessions
- Healthcare cash plan incl discounted gym membership
- Life insurance
- Referral bonuses and vouchers
- A fun, sociable team… and working in the hospitality industry we know how to throw a good party!
Deadline: 27-06-2024
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