Graduate 1st Line Support Technician

Job content

Graduate 1st Line Support Technician

About Food Alert

Based in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies. We work with some of the UK’s most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.

We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with.

Job Description

Location

Home / office split, either Wellingborough, Northampton or London (Saville row)

Hours per week

Full time (37.5)

Reporting to

Service Lead

Key responsibilities

We are offering the successful university graduate an opportunity to join our IT Support team, as a Graduate 1st Line Support Technician. Your graduate role will help you navigate the early years of your career into IT and provide opportunities to work with some of the UK’s high-profile restaurants, hotels and pubs.

Within your first year with us, you will be working within the service support team which will support your transition to professional employment, giving you endless amounts of knowledge and also provide you with skills to communicate and perform to a high level. Thereafter, there is the potential to move into other areas of the business to expand your skillset and knowledge. We are here to mold and support you into the IT world.

Food Alert offers an excellent platform for you to gain invaluable hands-on business experience and professionally grow. You will be working within a team of IT specialists who can support, nurture, and expand your experience within the IT field.

This role is based in Wellingborough, Northamptonshire working for our Assure65 brand with a focus on our customers’ needs and data security.

Person Specification

As a graduate 1st line Support Technician, you will help to operate and maintain computer systems and networks, ensuring clients have the most effective IT experience. In addition, the successful candidate should have some experience in:

· Reporting ticket status to the team for effective resource planning

· Provide user support to ensure delivery of the SLA agreements

· To prepare training shorts and user guides

· To deliver users training to internal and external users

· To complete routine checks, for example email bounces, database checks and back up.

· Identify, record, document thoroughly and track bugs

· Perform thorough regression testing when bugs are resolved

· Liaise with internal teams (e.g. developers and product managers) to identify system requirements.

· Investigate the causes of non-conforming software and communicating to the development team

· Setting up hardware to client specification and documenting set up steps

· Documenting antivirus status of team devices, checking status via management console and enforcing system scans

· Maintaining lists of customer requirements for consideration in the ongoing development of Zoom application and attend weekly meetings to support this process