Global MyHR TRAINER

Global MyHR TRAINER

• Produce, test and quality assure a range of MyHR learning materials for delivery principally via webinar (via Teams), e-learning and occasionally face to face, putting the learners needs at the heart of material development.
• Gather subject matter expert information & training nee from Global Process Improvement team, HRIS, Regional HR Ops., ASKHR, CSAT Survey data base as well as respective COE teams and ensures all learning interventions meet the needs
• Updating the format of How to Guides from PDF > Video Guide where appropriate
• Responds to feedback from a range of stakeholders and modify learning materials on an on-going basis to ensure stakeholder satisfaction.
• Create an index of all SearchHR how to guides, processes and asses them on ease of use from user perspective, update and maintain them appropriately
• Ensure effective communication around any new guide, update on any process and market SearchHR to encourage self-serve.
• Review, Revise and Write system emails in British Council language and tone making them easy to understand

• Train end users, LMs, HRBP, Recruiters in relevant knowledge, techniques and skills using appropriate methods, equipment and materials. These will be in both large and small groups.
• Assist learners to carry out pre/post course work to ensure maximum learning benefit is gained from the practical experience.
• Provide detailed instruction as necessary and responds to wide ranging and detailed questioning in own area of specialisation.
• Manage practical arrangements for own course delivery – ensure joining instructions, evaluation and post course materials are sent out effectively
• Respond to questions from End Users in a timely and appropriate fashion.

• Manages the collection of all feedback from users and stakeholders on all learning interventions
• Evaluates and acts on feedback received, modifying learning material, courses and web-based resources (intranet, learning portal, user guides etc) as required to meet user and stakeholder requirements.

• Publish monthly training calendar to promote events run by the Global HR Operations team
• Promote learning courses, how to guides available on mylearning, MyHR, SearchHR
• Reporting
• Provide Training Reports
• Prepare and analyse reports on sign up rates, attendance etc.

• Proven experience of designing and delivering technical/business process web-based and face to face training
• Experience of Articulate Storyline 360 or similar to design training
• Experience of adapting learning interventions to different cultures
• Proven experience of designing self-access learning materials for a range of technical or business process situations
• Experience of creating user guides that are easy to understand and use
• C1 level(advanced) English language skills
• Experience or knowledge of HR processes
• Experience with HR Systems (SAP Success Factors or other)

• Candidates are expected to have researched whether they have the right to live and work in the specified countries in which the role is based.
• Some travel and out of hours work may be required.
• Candidates must have the pre-existing (permanent) right to work in location. Mobility / relocation / visa sponsoring support will not be provided. If you are currently sponsored by the British Council, in a country or regional role, please check with your local/regional HR colleagues if you are able to remain in your current location for this global role.