Funeral Service Arranger - S Wellens & Sons Funeral Directors

☞ Dignity Plc

View: 107

Update day: 07-05-2024

Location: Manchester North West

Category: Fashion / Lifestyle Social Work / Community Services Part-time

Industry:

Job type: Part-time

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Job content

We have an immediate position available for a Funeral Service Arranger to join our team at S Wellens & Sons Funeral Directors in Blackley, Manchester on a part time basis. This role forms part of a job share, working a 20.82 hour week on the following work pattern:


Monday and Tuesday9am -5pm

Wednesday9am-1pm

and alternate Saturday’s9am-12pm


As a Funeral Service Arranger, your role is predominantly client facing, providing the first point of contact for bereaved family and friends. You will work in an office environment, holding excellent organisational and customer service skills as you manage the process of arranging a funeral, always acting with empathy and compassion.


What you’ll need to do:


  • Taking enquires from clients, completing a full brief and sensitively establishing rapport
  • Organising the funerals from beginning to end, including ordering flowers, booking service sheets and arranging ministers etc
  • Undertaking any administration duties
  • Escort families to the chapel of rest and be present at the viewing
  • Remain the point of contact with families until you hand over to the Funeral Director
  • Supporting any ad-hoc duties
  • Travel between Dignity sites when required and customers homes


What we’ll need from you:


  • Proactive approach and ability to communicate effectively with a wide range of people, both in person and remotely
  • Comfortable coming into contact with the deceased through the Chapel of Rest visits
  • Presentable at all times, acting with professional conduct and showing empathy
  • Excellent attention to detail is essential
  • A passion for customer service
  • Full UK driving licence is essential
  • Funeral Service experience would be useful in order for you to hit the ground running, however full training will be offered.

During the recruitment and onboarding process we will be adhering to the social distancing guidance from the government.

Dignity is one of the UK’s most trusted providers of funeral services and prepaid funeral plans, serving over 800 local communities nationwide through our funeral homes and crematoria. With a history that can be traced back to 1812, over 4000 colleagues strive to set the highest standards for funeral services, facilities and care, 24 hours a day, 365 days a year.
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Deadline: 21-06-2024

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