FRONT OFFICE NIGHT HOST/ESS

Front Office Night Host/ess

Salary: £24,000 + Tronc

The Andaz London is currently recruiting Front Office Night Hostposition.

Joining the Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London to for your next career move.

With 5 different outlet concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, you, as Food & Beverage,will be provided with various opportunities to develop your service skills and continuous growth.

At Andaz which translates from Hindi as "personal style", we empower each colleague to create the lifestyle world class guest experience.

Your personal style and creativity is what makes Andaz unique and we are looking for a Team member who embraces challenging the norm and who stand out to try new ideas.

What’s in it for you?

Being part of Andaz also mean, joining the Hyatt family which has over 1000 hotels in over 60 different countries, also recognised for over 5 years as a UK Great Place to Work Company for offeringgreat range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• F&B Discounts of up to 50% in Hyatt UK Restaurants & Bars
• Uniform provided and laundered complimentary
• Complimentary meals on duty
• Refer a friend bonus £500 per colleague introduced
• Workplace pension scheme
• Annual season travel loan interest-free
• Cycle-2-Work scheme tax-free
• Continuous Learning & Development opportunities

The role is subject to right to work check as per UK employment law.

About the role

As a Front Office Night Hostyou play a key role in creating a meaningful and memorable Andaz experience to our guests. Some key tasks include but are not limited to:

• Enabling a smooth arrival and departure experience including providing a detailed room orientation and assistance with delivering luggage

• Ensuring that all guests have the appropriate credit facilities established; and handling cash transactions and billing

• Assisting with guest requests throughout their stay and handling guest complaints

• Maximizing revenue opportunities through up selling

• Providing extensive knowledge of the available Hotel services and facilities, as well as information and assistance regarding the surrounding areas of the Hotel

About you

• • You are a motivated and engaged Hotel Receptionist with similar experience in 5* Hotels or premium restaurants
  • A can-do attitude and willing to take on new challenges
  • Passionate, young professional who continuously looks for ways to enhance the guest experience and exceed their expectations
  • Comfortable to work night shifts and great team player