Front of House / Receptionist

☞ Plus X Innovation

View: 102

Update day: 10-05-2024

Location: Brighton & Hove South East

Category: Administrative / Clerical / Assistant

Industry: Leasing Non-residential Real Estate

Position: Entry level

Job type: Contract

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Job content

Department:Operations

Employment Type:Fixed Term - Full Time

Location:Brighton

Compensation:£21,500 / year

Description

MAIN PURPOSE OF THE JOB:

You will be responsible for running the front of house experience at our Plus X Innovation hub in Brighton. You will be working with a focus on creating a welcoming and professional environment for members.

The role consists of customer service duties such as meeting and greeting guests, supporting the Deputy Location Manager in the smooth running of the building and events as well as managing the small meetings calendar.

As part of a lean and talented team, your role will include fostering a collaborative approach to work.

This role is a fixed-term contract for an initial period of 12-months, with the possibility of extension.

Key Responsibilities

MAIN DUTIES:

  • Responsible for the front desk and ensuring a positive meet and greet experience for all members and guests.
  • Assisting with all general and meeting room queries, resolving any issues in a timely manner, seeking support from the wider team when needed
  • Responsible for the front desk inbox and phone line, responding to all incoming queries regarding the location in a timely and effective manner and recording information in the CRM system
  • Supporting members with car park bookings and travel needs, advising of alternative options for members and guests parking
  • Work closely with the Location Manager and the wider team, assisting in the delivery of events. Being the face of the Plus X Innovation events programme advising members of what is on.
  • Assisting with general administration and billing as required; responsible for lockers revenue (audit, management, and billing) and membership spot checks.
  • Managing the small meetings calendar; book and set up meeting rooms and specialist facilities for members and guests, spot checks of the meeting and facilities rooms usage.
  • Report any facilities or operational issues
  • Managing the Front of House areas as well as the daily building walk arounds, opening and closing procedures
  • Accountable for all post and deliveries for the building
  • Accountable for the stock of consumables
KEY RESULT:

Driving excellent customer service experience delivering on the NPS scores contributing to retention and acquisition targets.

Skills Knowledge and Expertise

OUR IDEAL CANDIDATE:

  • Experience from a flexible office or hospitality background
  • A passion for customer service
  • Strong team player who can collaborate effectively with different disciplines
  • Strong relationship building, motivating and prioritisation skills
Benefits

  • Top of the range company laptop – your choice of Mac or Windows.
  • Flexible working around our core hours of 10-4.
  • 25 days holiday (plus bank holidays), plus an extra day off for your birthday.
  • 2 x volunteering days per year.
  • £250 per year to spend on personal development and/or wellbeing.
  • Access to regularly exercise classes in our Brighton hub.
  • All staff have the opportunity to be trained as accredited mental health first aiders.
  • Access to our Health Assured Employee Assistance Programme and wellbeing resources.
  • Pension scheme 9% total contribution.
  • Focus on learning and development, growing company with growing opportunities.
  • Focus on collaboration, team success and non-hierarchical culture.
  • Regular all company communication meetings – fortnightly and quarterly.
  • Seasonal socials including team building, summer family day and winter party.
  • Regular all team surveys to check in on teams’ happiness.
Plus X Innovation knows inclusive and diverse teams are strong teams. We support and encourage diversity to unlock potential and drive further innovation. We believe in equal opportunities and are committed to a fair and accessible recruitment process. If you have any questions or require any assistance during the application or interview process, please contact Sophie, our People and Talent Manager: sophieearlesbarrett@plusxinnovation.com
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Deadline: 24-06-2024

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