Front of House/Receptionist

Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Front of House/Receptionist

We have an exciting opportunity for a customer-focused Front of House/Receptionist to join the team at the newly established Ebbw Vale campus. Would you like to join a small, dynamic, supportive team at this unique site, where you will ensure an exceptional visitor experience, enjoy lots of variety in your work and have the opportunity to grow your career?

What does the job involve?

• First point of contact for the Thales Ebbw Vale Campus (including the National Digital Exploitation Centre and ResilientWorks projects), delivering a first class service to a diverse range of visitors and guests, ensuring a professional, efficient and customer-focused experience consistently.
• Supporting all areas of Front of House as required; including reception, meetings rooms and organising refreshments.
• Ensuring customer/visitor requirements are effectively planned, communicated and delivered and post-event evaluations completed to identify any opportunities for continuous improvement.
• Setting up meeting rooms, presentation equipment and ensuring presentation content is current and ready for use.
• Monitoring the quality of the campus environment and ensuring the highest standards are maintained, reporting any facilities issues to the facilities management team and following through to resolution.
• 37 hours per week Monday to Friday, commencing 8:00am. Some flexibility on finish times may be required when events are taking place.Friday hours will vary depending on business need; however, it is generally a shorter working day finishing at 1:30pm.

What are we looking for?

• Experienced in Front of House or Reception; ideally gained within a corporate or hospitality environment. Passionate about delivering exceptional customer service and seeking opportunities for continuous improvement.
• Computer literate (Excel, Microsoft Word, Powerpoint, Outlook E-mail). Willing to learn new IT systems where necessary and with support.
• Excellent interpersonal skills,
• Ability to establish and meet deadlines, prioritise own workload and multi-task.
• Able to work off own initiative and with minimal direction.
• Flexible, proactive team player with an enthusiastic attitude.

What We Can Offer

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.

To find out more about the National Digital Exploitation Centre: https://www.thalesgroup.com/en/europe/united-kingdom/about-thales-uk/our-uk-locations/thales-wales

In line with Thales’ Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!