Front Desk Receptionist

Job content

Role Specification – Receptionist, Stoke Lane Dental Practice.

Benefits: Workplace pension, selected training/development & on road parking.

3 days per week - 24 hours.

We are looking for two part time receptionists.

Stoke Lane Dental Practice is a mixed Dental Practice, located in Westbury-on-Trym in Bristol, which offers both private and NHS dentistry.

The Practice has a both private & NHS patients and focuses on delivering outstanding patient care and experience at every stage of each patient’s interactions with the Practice, with the Receptionist’s role being an integral part of this.

Due to ongoing expansion and team development, we are looking for a competent, confident and dynamic receptionist to help add value to our patient’s experience and help encourage a successful and profitable Dental practice. The successful candidate will work closely with the existing team and Practice Manager, to assist in the delivery of outstanding patient communications and experience on an ongoing and consistent basis.

Please find below some of the requirements for the role holder and please note that:

*DENTAL EXPERIENCE IS DESIRABLE, A ‘CAN DO’ & POSITIVE ATTITUDE IS ESSENTIAL.*

Reporting to the Practice Manager & Practice Owner:

· Ensure that during the course of your duties you adhere exactly to the requirements as laid down in the Stoke Lane Dental Practice company policies, without exception.

· Diligently follow your personal duties under the Health & Safety at Work Act, without exception.

· An excellent communicator, not only verbally but with electronic communications also.

· A firm grasp of and competence in using computer systems, including emails, Excel, Word and computer systems in general, ensuring that all information entered in any systems is accurate and timely.

· Excel in telephony and written email communication, ensuring timely, polite and competent communications are maintained with all relevant parties on an ongoing basis.

· Meet and greet our patients, ensuring a welcoming and friendly approach is maintained at all times.

· A great organiser - for example, filing and general tidiness, along with being an effective communicator with your fellow team members.

· Go the ‘extra mile’ as required in supporting the patients and your colleagues – we always support each other.

· Proactively and diligently build trusting and long-lasting relationships with the Practice team and patients.

· Help ensure stock levels are kept at the appropriate levels, taking action when you discover a shortage or absence of stock.

· Adhere to confidentiality & data protection regulations as laid down in the company policy.

· Be a willing and productive contributor in Practice meetings.

· Maintenance of a positive, enthusiastic, and honest approach in all aspects of the job, while remaining loyal to both the customer and the employer.

This list is not exhaustive, and a full job description will be provided to the successful candidate at the appropriate juncture. Remember, in an ever-changing business environment flexibility is key and the requirements of the role will be constantly evolving with the needs of the Practice and the industry.

Interview will be held as soon as possible, so please do not delay in your application!

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £9.50 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

COVID-19 considerations:
All industry specific VODI-19 controls are in place.

Experience:

• Customer service: 3 years (required)