French Customer Service

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Update day: 01-06-2024

Location: Dunfermline Scotland

Category: Other

Industry: Staffing Recruiting

Position: Entry level

Job type: Full-time

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French Customer Service AdvisorFull time & Part time hours availableLocation-Edinburgh city centre in modern office, Hybrid workingPay -£24,000Hours - 37.5 per week, Monday to Friday, rotational weekendsStart Date - Monday 17th OctoberAre you fluent in French and looking for an exciting new career opportunity?Exciting opportunity with our market leading Ecommerce client in Edinburgh city centre. This growing client supports it’s consumers by the partnership of technology and customer service which enables them to have a positive impact on the customer service journey.In return we are offering you a competitive salary and working in modern offices close to the heart of Edinburgh city centre. Full training, a casual dress code so you always feel comfortable and an environment where your feedback and ideas are listened too.Key Responsibilities
  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with KPI’s
  • Working independently to find information to exceed customers’ expectations and educate yourself
  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately
  • Proactively provide support and assistance to colleagues and work together as a team
  • Provide feedback and suggestions to help the company grow & retain customers
Requirements
  • Fluency in French and English
  • Experience in a contact centre or customer facing role
  • Demonstrate excellent customer care skills
  • Willing to go above and beyond to deliver an excellent customer experience
  • Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
  • Can adapt quickly to changes in products, process and technology
  • Proven track record of excellent attendance and time-keeping
Note* all candidates applying must have pre-settled status to work in the UK.Apply today to not miss out!Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.Apply Now
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Deadline: 16-07-2024

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