Freight Operations Manager – Air Freight Import

☞ Aramex

View: 106

Update day: 07-05-2024

Location: Slough South East

Category: Administrative / Clerical / Assistant Consulting / Customer Service FMCG Houseware

Industry: Logistics Supply Chain

Position: Mid-Senior level

Job type: Full-time

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Job content

Freight Operations Manager – Air Freight Imports

Monday - Friday 0900 - 1730, with on-call

Colnbrook

Main Duties and Responsibilities:

1. Ensure all airfreight export activities are conducted in a professional and business-like manner

2. Ensure appropriate levels of personnel and maximum utilisation of resources

3. Ensure appropriate level of personnel is arranged to support call outs/out of hours rota for AOG shipments (Evenings, weekends and Public holidays)

4. Coordinate workforce to ensure quality/quantity of performance

5. Schedule annual leave for the Export Operatives and ensure adequate cover is arranged for holiday/absences

6. Ensure Standard Operating Procedures (SOP) are in place for all relevant customers

7. Create and issue quotations to prospects, customers, overseas offices

8. Ensure all Export quotations are followed up and actioned accordingly

9. Negotiate rates with suppliers/agents/partners

10. Arrange transport bookings with the transport department or sub-contractors

11. Booking of shipments in CargoWise

12. Ensure security regulations relating to the C.A.A are upheld

13. Ensure Health & Safety regulations are upheld

14. Working with International Freight Manager to set Teams KPI’s

15. Conducting performance appraisals, half yearly and yearly

16. Conducting New Starters probations reviews

17. Managing payroll overtime collation on a monthly basis

18. Dealing with Investigations/grievances and disciplinaries

19. Preparation/creation of management reports; customer trends, performance reporting

20. Perform customer/supplier visits MBR, QBR

21. Identify skills gaps/learning opportunities for team members and propose relevant training to be communicated with HR and implemented

22. Conduct interviews for potential new team members

23. Escalation point for internal and external customers

Additional Requirements:

1. In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Company from time to time. Subject to adequate experience and/or training

2. To participate in the annual performance appraisal and objective setting scheme

3 To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental

4 It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality

5 To have a detailed knowledge of and apply the Depot’s Business Plan in all aspects of development

6 To be active in the Account Management Program and support the Business Development Team

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Deadline: 21-06-2024

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