FIT Travel Consultant

Job content

We offer hybrid working. You can submit a request once you have completed your full training. You can request to work 2 days a week from home, with 3 days a week based in the office.

Abercrombie & Kent Europe is part of the Abercrombie & Kent Group of companies, that consists of Destination Management Companies (DMCs), Tour Operating Companies and Group headquarters. Abercrombie & Kent is the world’s largest network of luxury Destination Management Companies, with over 55 offices on the ground in more than 30 countries, and this role is for Abercrombie & Kent Europe, the DMC for Europe.

A fabulous opportunity to join our Agency Sales department as an FIT Sales Travel Consultant. We are looking for a details orientated and motivated candidate, who will be responsible for the successful quoting, operations and development of FIT business.

RESPONSIBILITIES:

Summary

• To design tailor-made FIT programmes for A&K Group offices or Direct Agents, checking the feasibility of itineraries and making suggestions as appropriate

• Meet or exceed set and agreed budgets and targets

• To cost each programme accurately and to the required level of quality within the agreed time frame whilst maintaining creativity. Using i-Builder where appropriate (training will be given)

• On confirmation, set up the file and make sure Travel Studio and i-Builder (in-house reservation and quoting systems) are accurate before handing over to the operator

• To actively investigate new products/marketing opportunities

• To check, when requested, costings and itinerary content of programmes which have been set up by other team members

• To check the final itinerary and Supplier Information Report before it is sent to all suppliers.

• To resolve problems which may occur during the course of a tour, in conjunction with the operator

• To maintain professional relationships with all suppliers, tour directors, colleagues and clients at all times, including face-to-face sales and operations meetings

Financial

• To assist the Accounts Department with invoice queries as they arise

• To enter financial data onto Travel Studio in a timely and accurate manner

• To ensure that correct funds are received from a client by the agreed dates

• To ensure that client commission payments are made within an agreed time limit as necessary

Quality Control / Customer Service

• To follow up on Customer Service and Quality Control issues within 2 working days – in conjunction with the operator, keeping the Manager/Supervisor informed at all times

• To actively highlight potential CS/QC problems and take steps to avoid them

• To provide Quality Control information to the Manager/Supervisor as required

General

• To provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file

• General office duties such as answering telephone etc.

• To conduct special projects as requested by the Manager/Supervisor

• Any other reasonable duties as requested by the Manager/Supervisor

• Provide guidance and assistance to members of staff in other European A&K DMC locations

EXPERIENCE & QUALIFICATIONS:

• Excellent command of the English language, spoken and written, including creative writing

• Preferably some knowledge of one other European language (especially Spanish and Portuguese)

• University degree or similar OR extensive relevant work experience

• Relevant previous experience in the travel industry

• Up-to-date knowledge of Outlook, Word, Excel and PowerPoint

• Numerate, accurate and dedicated

• Good level of geographical and general knowledge of Europe

This Role Profile highlights the key responsibilities but is not intended to be exhaustive.

*Foreign Independent Travel. FIT travellers tend to travel as individuals or in small groups, such as couples and families. FIT travellers are often seeking to avoid mass tourism in favour of an individualised, independent approach. They tend to want to explore their chosen destinations on their own and at their own pace.

Job Types: Full-time, Permanent

Salary: £22,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programmes
• Work from home

Schedule:

• Monday to Friday